WHATSAPP LINE USELESS WAITING FOR 2HRS AND STILL NO RESPONSE

AS I WAIT FOR A AGENT ON THE WHATSAPP LINE ITS BEEN EXACTLY 2 HOURS SO FAR AND NO RESPONSE . I WILL NEVER USE THIS TRAVEL AGENCY AGAIN , SINCE THEY HAVE BEEN WORKING REMOTELY THEIR AGENTS ARE SCARCE. SO I HAD TO CHECK FOR QUOTE ON A SUSPENDED TICKET , I RECEIVED QUOTE BUT FATIMA QUOTED ON THE WRONG DAY SO THAT QUOTE AND TO BE REDONE . RECEIVED QUOTE AND PRICE IS RIDICULOUS . SO ALL I WANT TO DO IS KEEP TICKET ON HOLD BUT THE WAIT TO SPEAK TO AN AGENT ON WHATSAPP LINE IS CRAZY . WTH!!! THE OWNER SHOULD REALLY LOOK AT GETTING HIS STAFF BACK INTO OFFICE BECAUSE THEY ARE CLEARLY NOT WORKING AT HOME , AND I KNOW WHEN THEY WERE IN OFFICE I HAD A MUCH BETTER EXPERIENCE , BUT SINCE THEY HAVE BEEN WORKING REMOTELY TERRIBLE SERVICE . AND THERE IS NO WAY TO CALL THEM , ONLY CONTACT VIA CONTACT FOR OR WHATSAPP . SO MY 2 HOUR WAIT SO FAR CONTINUES TO GET SOME HELP. WOULD DEFINITELY NOT RECOMMEND THEM . BEST TO BOOK STRAIGHT WITH THE AIRLINE ATLEAST YOU CAN CALL THEM AND SPEAK TO A PERSON WHEN NEED BE.