RH
Russell H
1 reviews | Active since Nov 2021
10 Jan 2022, 10:17
Whatsapp line support does not save time,
Phone the company on ***, they tell you that my time is valuable so I cannot hold on for an operator. Please use the Whatsapp line. Once going through a multi-question ID process, I get advised "Unfortunately, there are no live agents available currently. Please check back with us during office working hours. This message was sent at 10.04 am
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
12 Jan 2022, 20:28Hi Russell,
Thank you for taking my call.
I am sorry that you faced difficulty getting in touch with us to have the booking attended too and confirmed. I have requested the booking information and above WhatsApp query from you in order to ensure that this does not occur again and to help you and all customers booking with Travelstart have a better experience. Should you wish to further address your concerns please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for taking my call.
I am sorry that you faced difficulty getting in touch with us to have the booking attended too and confirmed. I have requested the booking information and above WhatsApp query from you in order to ensure that this does not occur again and to help you and all customers booking with Travelstart have a better experience. Should you wish to further address your concerns please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Travelstart's reply12 Jan 2022, 20:28
Official
Hi Russell,
Thank you for taking my call.
I am sorry that you faced difficulty getting in touch with us to have the booking attended too and confirmed. I have requested the booking information and above WhatsApp query from you in order to ensure that this does not occur again and to help you and all customers booking with Travelstart have a better experience. Should you wish to further address your concerns please email me on feedback @ travelstart . com
Kind Regards,
Melissa
Thank you for taking my call.
I am sorry that you faced difficulty getting in touch with us to have the booking attended too and confirmed. I have requested the booking information and above WhatsApp query from you in order to ensure that this does not occur again and to help you and all customers booking with Travelstart have a better experience. Should you wish to further address your concerns please email me on feedback @ travelstart . com
Kind Regards,
Melissa
RH
Russell H's updateReviewer Update
13 Jan 2022, 15:04Good Day Melissa,
Firstly, to call a client regarding a complaint at 19:53 a late hour and 2 days late, suggesting I should help you fix your it systems by providing further information. If your Whatsapp line worked I would be able to send you a screen shot of the information I listed above. Secondly saying that it is my obligation to help you fix your IT problems, so all your customers can have a better experience. I will happily do this and provide you with a consulting fee should your company be unable to sort its own problems out. How much is happy clients worth to you.
Regards
Russell
Firstly, to call a client regarding a complaint at 19:53 a late hour and 2 days late, suggesting I should help you fix your it systems by providing further information. If your Whatsapp line worked I would be able to send you a screen shot of the information I listed above. Secondly saying that it is my obligation to help you fix your IT problems, so all your customers can have a better experience. I will happily do this and provide you with a consulting fee should your company be unable to sort its own problems out. How much is happy clients worth to you.
Regards
Russell
RH
Russell H's update13 Jan 2022, 15:04
Reviewer Update
Good Day Melissa,
Firstly, to call a client regarding a complaint at 19:53 a late hour and 2 days late, suggesting I should help you fix your it systems by providing further information. If your Whatsapp line worked I would be able to send you a screen shot of the information I listed above. Secondly saying that it is my obligation to help you fix your IT problems, so all your customers can have a better experience. I will happily do this and provide you with a consulting fee should your company be unable to sort its own problems out. How much is happy clients worth to you.
Regards
Russell
Firstly, to call a client regarding a complaint at 19:53 a late hour and 2 days late, suggesting I should help you fix your it systems by providing further information. If your Whatsapp line worked I would be able to send you a screen shot of the information I listed above. Secondly saying that it is my obligation to help you fix your IT problems, so all your customers can have a better experience. I will happily do this and provide you with a consulting fee should your company be unable to sort its own problems out. How much is happy clients worth to you.
Regards
Russell
Travelstart's replyOfficial
14 Jan 2022, 19:49Hi Russell,
Thank you for the revert.
I am very sorry that you have refused our request to obtain information to better assist yourself and all other customers in the future due to not being able to guarantee any compensation. I am happy that you had been assisted with the booking and received the confirmation and should you have any further queries or concerns you are welcomed to email me on feedback @ travelstart . com
Wishing you a lovely weekend and a prosperous year ahead.
Kind Regards,
Melissa
Thank you for the revert.
I am very sorry that you have refused our request to obtain information to better assist yourself and all other customers in the future due to not being able to guarantee any compensation. I am happy that you had been assisted with the booking and received the confirmation and should you have any further queries or concerns you are welcomed to email me on feedback @ travelstart . com
Wishing you a lovely weekend and a prosperous year ahead.
Kind Regards,
Melissa
Travelstart's reply14 Jan 2022, 19:49
Official
Hi Russell,
Thank you for the revert.
I am very sorry that you have refused our request to obtain information to better assist yourself and all other customers in the future due to not being able to guarantee any compensation. I am happy that you had been assisted with the booking and received the confirmation and should you have any further queries or concerns you are welcomed to email me on feedback @ travelstart . com
Wishing you a lovely weekend and a prosperous year ahead.
Kind Regards,
Melissa
Thank you for the revert.
I am very sorry that you have refused our request to obtain information to better assist yourself and all other customers in the future due to not being able to guarantee any compensation. I am happy that you had been assisted with the booking and received the confirmation and should you have any further queries or concerns you are welcomed to email me on feedback @ travelstart . com
Wishing you a lovely weekend and a prosperous year ahead.
Kind Regards,
Melissa
RH
Russell H's updateReviewer Update
15 Jan 2022, 11:49Dear Melissa,
It is the above mentioned attitude and tone of writing, why I will never use your company again, and continue to relay the terrible experience I have endured. Passing the blame onto a customer, for your system and procedural inadequacies and failures is quite frankly a joke.
I was , and did not refuse to share information as per previous statement " If your Whatsapp line worked I would be able to send you a screen shot of the information I listed above" This is the information you were looking for. However your Whatsapp and telephonic interface is not user friendly and has the inability to share the information I have.
I repeat the reason for the complaint was to alert you and the public to your IT failures and long delays in terms of responding.
What you do with that is your concern, blaming me for not assisting you to better my future experiences, is an empty statement as I will not have any experiences with your company again.
I also repeat that should you require someone to assist you repair and improve your customer service experiences which would enrich your company, I am very happy to consult on a professional basis.
Wishing you a lovely weekend and a prosperous year ahead.
Regards
Russell
It is the above mentioned attitude and tone of writing, why I will never use your company again, and continue to relay the terrible experience I have endured. Passing the blame onto a customer, for your system and procedural inadequacies and failures is quite frankly a joke.
I was , and did not refuse to share information as per previous statement " If your Whatsapp line worked I would be able to send you a screen shot of the information I listed above" This is the information you were looking for. However your Whatsapp and telephonic interface is not user friendly and has the inability to share the information I have.
I repeat the reason for the complaint was to alert you and the public to your IT failures and long delays in terms of responding.
What you do with that is your concern, blaming me for not assisting you to better my future experiences, is an empty statement as I will not have any experiences with your company again.
I also repeat that should you require someone to assist you repair and improve your customer service experiences which would enrich your company, I am very happy to consult on a professional basis.
Wishing you a lovely weekend and a prosperous year ahead.
Regards
Russell
RH
Russell H's update15 Jan 2022, 11:49
Reviewer Update
Dear Melissa,
It is the above mentioned attitude and tone of writing, why I will never use your company again, and continue to relay the terrible experience I have endured. Passing the blame onto a customer, for your system and procedural inadequacies and failures is quite frankly a joke.
I was , and did not refuse to share information as per previous statement " If your Whatsapp line worked I would be able to send you a screen shot of the information I listed above" This is the information you were looking for. However your Whatsapp and telephonic interface is not user friendly and has the inability to share the information I have.
I repeat the reason for the complaint was to alert you and the public to your IT failures and long delays in terms of responding.
What you do with that is your concern, blaming me for not assisting you to better my future experiences, is an empty statement as I will not have any experiences with your company again.
I also repeat that should you require someone to assist you repair and improve your customer service experiences which would enrich your company, I am very happy to consult on a professional basis.
Wishing you a lovely weekend and a prosperous year ahead.
Regards
Russell
It is the above mentioned attitude and tone of writing, why I will never use your company again, and continue to relay the terrible experience I have endured. Passing the blame onto a customer, for your system and procedural inadequacies and failures is quite frankly a joke.
I was , and did not refuse to share information as per previous statement " If your Whatsapp line worked I would be able to send you a screen shot of the information I listed above" This is the information you were looking for. However your Whatsapp and telephonic interface is not user friendly and has the inability to share the information I have.
I repeat the reason for the complaint was to alert you and the public to your IT failures and long delays in terms of responding.
What you do with that is your concern, blaming me for not assisting you to better my future experiences, is an empty statement as I will not have any experiences with your company again.
I also repeat that should you require someone to assist you repair and improve your customer service experiences which would enrich your company, I am very happy to consult on a professional basis.
Wishing you a lovely weekend and a prosperous year ahead.
Regards
Russell