FL
Francois L
1 reviews | Active since Jan 2020
05 Aug 2021, 17:57
WhatsApp customer service is terrible
I’ve been trying to rebook a flight for 5 days over WhatsApp which is frustrating and a waste of time, why can’t I just pick up a phone and call someone. Thanks to Robina I have lost a flight, now I have to wait 3 weeks for another flight to get to work, in these though time you just made it a lot tougher, losing out on a paycheque
Melissa 5 stars for you just wish it was yesterday
Helpful (0)
Replies (5)0
Replies (5)
Travelstart's replyOfficial
06 Aug 2021, 18:34Hi Francois,
Thank you for your feedback and reaching out to us.
I have been in contact with you today and we have assisted in rebooking the flight for an earlier time than discussed over the phone. Please note that the agents on Whats App assist 5 passengers over the chat at a time and this could have been the delay in the response time of the agent. Furthermore a new booking and rebooking is not the same thing as a rebooking shows actual availability and a new booking is what the airline is willing to sell as a new ticket.
I have resent the new ticket to you and wish you all the best on your venture in the USA.
Kind Regards,
Melissa
Thank you for your feedback and reaching out to us.
I have been in contact with you today and we have assisted in rebooking the flight for an earlier time than discussed over the phone. Please note that the agents on Whats App assist 5 passengers over the chat at a time and this could have been the delay in the response time of the agent. Furthermore a new booking and rebooking is not the same thing as a rebooking shows actual availability and a new booking is what the airline is willing to sell as a new ticket.
I have resent the new ticket to you and wish you all the best on your venture in the USA.
Kind Regards,
Melissa
Travelstart's reply06 Aug 2021, 18:34
Official
Hi Francois,
Thank you for your feedback and reaching out to us.
I have been in contact with you today and we have assisted in rebooking the flight for an earlier time than discussed over the phone. Please note that the agents on Whats App assist 5 passengers over the chat at a time and this could have been the delay in the response time of the agent. Furthermore a new booking and rebooking is not the same thing as a rebooking shows actual availability and a new booking is what the airline is willing to sell as a new ticket.
I have resent the new ticket to you and wish you all the best on your venture in the USA.
Kind Regards,
Melissa
Thank you for your feedback and reaching out to us.
I have been in contact with you today and we have assisted in rebooking the flight for an earlier time than discussed over the phone. Please note that the agents on Whats App assist 5 passengers over the chat at a time and this could have been the delay in the response time of the agent. Furthermore a new booking and rebooking is not the same thing as a rebooking shows actual availability and a new booking is what the airline is willing to sell as a new ticket.
I have resent the new ticket to you and wish you all the best on your venture in the USA.
Kind Regards,
Melissa
FL
Francois L's updateReviewer Update
09 Aug 2021, 17:23Hi Melissa
She still ignored the chat and lost the flight, and the flight you got me is still 8 days later from the one that I could’ve had if Robina just did her Job
She still ignored the chat and lost the flight, and the flight you got me is still 8 days later from the one that I could’ve had if Robina just did her Job
FL
Francois L's update09 Aug 2021, 17:23
Reviewer Update
Hi Melissa
She still ignored the chat and lost the flight, and the flight you got me is still 8 days later from the one that I could’ve had if Robina just did her Job
She still ignored the chat and lost the flight, and the flight you got me is still 8 days later from the one that I could’ve had if Robina just did her Job
Travelstart's replyOfficial
10 Aug 2021, 11:00Hi Francois,
Thank you for taking my call earlier.
I see your tickets have since been reissued and emailed. However I have provided feedback to the relevant team leads regarding your concerns when reaching out to our team via Whatsapp to get assistance regarding your change.
We appreciate you as a loyal customer and value all feedback as this helps us improve where needed as we are constantly trying to provide the best level of service to all our customer.
Thank you for taking my call earlier.
I see your tickets have since been reissued and emailed. However I have provided feedback to the relevant team leads regarding your concerns when reaching out to our team via Whatsapp to get assistance regarding your change.
We appreciate you as a loyal customer and value all feedback as this helps us improve where needed as we are constantly trying to provide the best level of service to all our customer.
Travelstart's reply10 Aug 2021, 11:00
Official
Hi Francois,
Thank you for taking my call earlier.
I see your tickets have since been reissued and emailed. However I have provided feedback to the relevant team leads regarding your concerns when reaching out to our team via Whatsapp to get assistance regarding your change.
We appreciate you as a loyal customer and value all feedback as this helps us improve where needed as we are constantly trying to provide the best level of service to all our customer.
Thank you for taking my call earlier.
I see your tickets have since been reissued and emailed. However I have provided feedback to the relevant team leads regarding your concerns when reaching out to our team via Whatsapp to get assistance regarding your change.
We appreciate you as a loyal customer and value all feedback as this helps us improve where needed as we are constantly trying to provide the best level of service to all our customer.
FL
Francois L's updateReviewer Update
18 Aug 2021, 17:20Hi
I requested a letter from the airline 2 weeks ago I still haven’t received it, I sent 2 emails yesterday and didn’t receive any reply from you,my flight is in 2 days, you should really consider changing your name to Travelstop
I requested a letter from the airline 2 weeks ago I still haven’t received it, I sent 2 emails yesterday and didn’t receive any reply from you,my flight is in 2 days, you should really consider changing your name to Travelstop
FL
Francois L's update18 Aug 2021, 17:20
Reviewer Update
Hi
I requested a letter from the airline 2 weeks ago I still haven’t received it, I sent 2 emails yesterday and didn’t receive any reply from you,my flight is in 2 days, you should really consider changing your name to Travelstop
I requested a letter from the airline 2 weeks ago I still haven’t received it, I sent 2 emails yesterday and didn’t receive any reply from you,my flight is in 2 days, you should really consider changing your name to Travelstop
Travelstart's replyOfficial
19 Aug 2021, 16:48Hi Francios,
Thank you for the feedback.
Please note we had waited on the airline to provide us with the information regarding your medical document and had followed up with them, as well as called them for assistance. We have now received their revert and I had forward the information to you.
Kind Regards,
Melissa
Thank you for the feedback.
Please note we had waited on the airline to provide us with the information regarding your medical document and had followed up with them, as well as called them for assistance. We have now received their revert and I had forward the information to you.
Kind Regards,
Melissa
Travelstart's reply19 Aug 2021, 16:48
Official
Hi Francios,
Thank you for the feedback.
Please note we had waited on the airline to provide us with the information regarding your medical document and had followed up with them, as well as called them for assistance. We have now received their revert and I had forward the information to you.
Kind Regards,
Melissa
Thank you for the feedback.
Please note we had waited on the airline to provide us with the information regarding your medical document and had followed up with them, as well as called them for assistance. We have now received their revert and I had forward the information to you.
Kind Regards,
Melissa