BM
Bongekile M
1 reviews | Active since May 2019
04 Mar 2021, 14:57
What a disappointment Travelstart.
I am so disappointed. I booked my brother and nephew tickets to go to JHB on Travelstart and some money was debited from my account but no e-tickets were sent. They are supposed to leave tomorrow, my nephew is starting University and now it seems like i didnt even book the tickets at all. There is no customer care number to call and enquire and the whatsapp number gives automated responses. Never using this service again
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Travelstart's replyOfficial
04 Mar 2021, 15:35Hi Bongekile,
Thank you for taking my call.
As advised I have checked the booking and the card you have used was not set up to do online payments thus resulting in the payment failing. Please note that as discussed you will have to use a new card and make new bookings as the airline had cancelled out the flights.
I have removed the card information for your brothers booking so that should you card be set up for the transaction the airline does not auto debit the card.
Wishing you a good day further.
Kind regards,
Melissa
Thank you for taking my call.
As advised I have checked the booking and the card you have used was not set up to do online payments thus resulting in the payment failing. Please note that as discussed you will have to use a new card and make new bookings as the airline had cancelled out the flights.
I have removed the card information for your brothers booking so that should you card be set up for the transaction the airline does not auto debit the card.
Wishing you a good day further.
Kind regards,
Melissa
Travelstart's reply04 Mar 2021, 15:35
Official
Hi Bongekile,
Thank you for taking my call.
As advised I have checked the booking and the card you have used was not set up to do online payments thus resulting in the payment failing. Please note that as discussed you will have to use a new card and make new bookings as the airline had cancelled out the flights.
I have removed the card information for your brothers booking so that should you card be set up for the transaction the airline does not auto debit the card.
Wishing you a good day further.
Kind regards,
Melissa
Thank you for taking my call.
As advised I have checked the booking and the card you have used was not set up to do online payments thus resulting in the payment failing. Please note that as discussed you will have to use a new card and make new bookings as the airline had cancelled out the flights.
I have removed the card information for your brothers booking so that should you card be set up for the transaction the airline does not auto debit the card.
Wishing you a good day further.
Kind regards,
Melissa