MW
Martina W
1 reviews | Active since Oct 2009
22 Sept 2015, 08:35
Well done Travelstart
I booked tickets for my friend and myself that went CPT - AMS - WHS -ATL and the airline cancelled our leg from washington to atlanta. I called up Travelstart and was assisted by a wonderful young lady on Monday morning who got us booked on another flight and had the details sent to me within 5min of making the call. I don't remember her name but well done, great service! I just hope the trip goes smoothly :)
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Travelstart's replyOfficial
22 Sept 2015, 08:48Hello MartinaW,
Thank you for bringing your feedback to our attention via this forum.
I can understand the anxiety caused when you received notification of the airline's flight cancellation. I am however pleased to hear that our colleague was able to assist and sorted the issue out so quickly.
Thank you again for your positive feedback.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for bringing your feedback to our attention via this forum.
I can understand the anxiety caused when you received notification of the airline's flight cancellation. I am however pleased to hear that our colleague was able to assist and sorted the issue out so quickly.
Thank you again for your positive feedback.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Travelstart's reply22 Sept 2015, 08:48
Official
Hello MartinaW,
Thank you for bringing your feedback to our attention via this forum.
I can understand the anxiety caused when you received notification of the airline's flight cancellation. I am however pleased to hear that our colleague was able to assist and sorted the issue out so quickly.
Thank you again for your positive feedback.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for bringing your feedback to our attention via this forum.
I can understand the anxiety caused when you received notification of the airline's flight cancellation. I am however pleased to hear that our colleague was able to assist and sorted the issue out so quickly.
Thank you again for your positive feedback.
Kind regards,
Nazley de Vos
Customer Relations Specialist