Weeks after filght waiting for refund which a week ago would have taken 72 hours. 168 hours still waiting with no feedback from Travelsart otherr than release was requested.

We incorrectly booked a flight in August which we needed to cancel. I contacted Travelstart a week ago and they advised that instruction had been given to release the funds for the 2x ticket which they were still holding on my daughters account. The next day nothing and I contacted them again, this time they said 72 hours. Now 1 week and 168 hours later there is still nothing and Travel start gives me the same answer day after day but don't seem to make any effort to rectify this. Enough with the empty promises - what needs to happen to get this resolved!