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Dennis S
1 reviews | Active since Apr 2013
04 Dec 2018, 10:17
Was your payment system hacked?
I made a booking on 29th of November. I was charged extra amount about 80% of my booking to some company Comair LTD. Seems your payment system was hacked. All other payments went to recognizable names as travelstart, kulula, mango. So that was *****ing money from my account. How should I proceed to get a refund? How can I check that my booking is still valid? I was on the phone more than a half an hour and could not get through. Reference za ********** 9 Invoice ZA_IN_ **********
P.S. I made a booking on behalf of my friend, she wanted to make a Christmas present for her kids. That's why you have different surname in the booking.
Helpful (0)
Replies (8)0
Replies (8)
Travelstart's replyOfficial
04 Dec 2018, 11:00Good day Dennis
I have escalated this to our payments department and I will give you a call later today with feedback.
I do apologize for the inconvenience caused and hope we can resolve this matter for you today.
Regards
Melony at Travelstart
I have escalated this to our payments department and I will give you a call later today with feedback.
I do apologize for the inconvenience caused and hope we can resolve this matter for you today.
Regards
Melony at Travelstart
Travelstart's reply04 Dec 2018, 11:00
Official
Good day Dennis
I have escalated this to our payments department and I will give you a call later today with feedback.
I do apologize for the inconvenience caused and hope we can resolve this matter for you today.
Regards
Melony at Travelstart
I have escalated this to our payments department and I will give you a call later today with feedback.
I do apologize for the inconvenience caused and hope we can resolve this matter for you today.
Regards
Melony at Travelstart
Travelstart's replyOfficial
04 Dec 2018, 16:05 Good day Dennis
Thank you for sending us the details.
We are currently awaiting feedback from our payments department and will revert back as soon as we know the issue has been resolved.
Thank you for your patience while we investigate the matter for you.
Kind regards,
Melony at Travelstart
Thank you for sending us the details.
We are currently awaiting feedback from our payments department and will revert back as soon as we know the issue has been resolved.
Thank you for your patience while we investigate the matter for you.
Kind regards,
Melony at Travelstart
Travelstart's reply04 Dec 2018, 16:05
Official
Good day Dennis
Thank you for sending us the details.
We are currently awaiting feedback from our payments department and will revert back as soon as we know the issue has been resolved.
Thank you for your patience while we investigate the matter for you.
Kind regards,
Melony at Travelstart
Thank you for sending us the details.
We are currently awaiting feedback from our payments department and will revert back as soon as we know the issue has been resolved.
Thank you for your patience while we investigate the matter for you.
Kind regards,
Melony at Travelstart
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Dennis S's updateReviewer Update
05 Dec 2018, 16:15Thank you Melony. Unfortunately nobody from your payments department contacted me... But I will keep you updated :(
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Dennis S's update05 Dec 2018, 16:15
Reviewer Update
Thank you Melony. Unfortunately nobody from your payments department contacted me... But I will keep you updated :(
Travelstart's replyOfficial
05 Dec 2018, 16:49Hi Dennis
As per our agreement I will conatct you tomorrow.
Kind regards
Avril
As per our agreement I will conatct you tomorrow.
Kind regards
Avril
Travelstart's reply05 Dec 2018, 16:49
Official
Hi Dennis
As per our agreement I will conatct you tomorrow.
Kind regards
Avril
As per our agreement I will conatct you tomorrow.
Kind regards
Avril
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Dennis S's updateReviewer Update
07 Dec 2018, 06:38Hi Avril,
You didn't contact me. Your payments department didn't contact me.
Do you have so many double charged customers that you don't have time to come back to me?
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Dennis S's update07 Dec 2018, 06:38
Reviewer Update
Hi Avril,
You didn't contact me. Your payments department didn't contact me.
Do you have so many double charged customers that you don't have time to come back to me?
DS
Dennis S's updateReviewer Update
07 Dec 2018, 13:06Good day Melony.
You received access to my card and deducted double times for two flights. It was last week Thursday. You received information regarding transactions on Tuesday. When are you going to sort it out?
DS
Dennis S's update07 Dec 2018, 13:06
Reviewer Update
Good day Melony.
You received access to my card and deducted double times for two flights. It was last week Thursday. You received information regarding transactions on Tuesday. When are you going to sort it out?
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Dennis S's updateReviewer Update
18 Dec 2018, 09:25Travelstart didn't resolve my issue. I wonder if they managed to sort out any of their customers who were double charged.
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Dennis S's update18 Dec 2018, 09:25
Reviewer Update
Travelstart didn't resolve my issue. I wonder if they managed to sort out any of their customers who were double charged.
Travelstart's replyOfficial
18 Dec 2018, 10:01Good morning Dennis,
I tried to call but the line went to voicemail. We are pleased to advise that the bank has identified the problem and is making it their top priority to resolve it. We understand that as a loyal customer when you have an urgent query you expect to receive results in a timely manner. We will keep you updated once we receive more feedback from the bank. We apologise for any inconvenience this may have caused.
Kind regards,
***nor at Travelstart
I tried to call but the line went to voicemail. We are pleased to advise that the bank has identified the problem and is making it their top priority to resolve it. We understand that as a loyal customer when you have an urgent query you expect to receive results in a timely manner. We will keep you updated once we receive more feedback from the bank. We apologise for any inconvenience this may have caused.
Kind regards,
***nor at Travelstart
Travelstart's reply18 Dec 2018, 10:01
Official
Good morning Dennis,
I tried to call but the line went to voicemail. We are pleased to advise that the bank has identified the problem and is making it their top priority to resolve it. We understand that as a loyal customer when you have an urgent query you expect to receive results in a timely manner. We will keep you updated once we receive more feedback from the bank. We apologise for any inconvenience this may have caused.
Kind regards,
***nor at Travelstart
I tried to call but the line went to voicemail. We are pleased to advise that the bank has identified the problem and is making it their top priority to resolve it. We understand that as a loyal customer when you have an urgent query you expect to receive results in a timely manner. We will keep you updated once we receive more feedback from the bank. We apologise for any inconvenience this may have caused.
Kind regards,
***nor at Travelstart