1 reviews | Active since Mar 2010
Warning!!! Stay far away from Travelstart!
I made a booking on the 18th September for a return flight to Cape Town on the Travelstart website. I paid for the booking before I realised I had made a mistake with the traveller name. I immediately tried to change it but the Travelstart website had no such option. I then tried to change it using their app, also without any luck. I then tried to phone them on their so-called "contact number". The number doesn't work! It justs takes me through a menu and then cuts me off. I tried numerous times but every time the call would just cut off. They are UNCONTACTABLE! I next tried to email them, I have still received NO RESPONSE to my email, two days later. They are UNCONTACTABLE via email as well. I then contacted Safair directly and managed to change the traveller details wih them. Then I got a confirmation email from Travelstart, still with the wrong details. They never changed the details! Now they want me to pay extra to change the traveller details! They are makeng ME pay for THEIR incompetence! This is the worst booking company I have ever dealt with in my life. They don't respond to emails, you can't call them on the phone, their website doesnt work, they are completely and utterly USELESS! I strongly urge anyone thinking of making a booking thriough Travelstart to stay very very far away from this company. They say customer service is important to them, but they are lying. Tney couldnt give a damn about customer service. Stay away!
Hi there Dana,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. We are currently looking into the case and will come to a swift resolution for you with regards to this. The manager on duty will be in contact with you throughout the course of the day, I do also sincerely regret to hear that you were dissatisfied with the service provided by us.
Again our most sincerest apologies, looking forward to bring this to a close for you.
Kind regards,
Dino at Travelstart
Hi there Dana,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. We are currently looking into the case and will come to a swift resolution for you with regards to this. The manager on duty will be in contact with you throughout the course of the day, I do also sincerely regret to hear that you were dissatisfied with the service provided by us.
Again our most sincerest apologies, looking forward to bring this to a close for you.
Kind regards,
Dino at Travelstart