Warning: Impossible to make cancellations and changes on time or get refunds

You cannot speak to a person at Travelstart - it is impossible. The number they give you goes to an answering machine, directing you to the website and WhatsApp. If you do not have a booking reference, the website gives you the telephone number, that directs you back to the website and an e-mail address that does not exist any longer. If you have a booking you want to cancel, they do not reply to you until after the date of the flight, so that you are left with no real options and getting less than 20% of the cost of your flight back. I have lost so much money because of this and I have no idea what to do as I cannot speak to a human being. If I was given the information about the little amount I would get back if I cancelled, in time, I could have tried to change my booking to another flight or convert it to vouchers. If I had a human being to talk to I could get help and guidance. I would not use Travelstart again, but rather book directly with the airline or a travel agent that I can visit like Pentravel. I would rather pay the extra few hundred Rands and have someone that cares about me to help me and give me good advice. I used to love Travelstart and did ALL my bookings through them. This is such a disappointment. It's like an alien came down and stole their soul.