WARNiNG DO NOT USE TRAVELSTART!!!!!!

I would strongly advise you Not to use Travelstart! This company is riddled with hidden T’s & Cs and no customer service to assist, over the past month I have spent money on 5 tickets,. I needed to book my daughter a ticket in an emergency, and in an absolute error, I booked it under her name and second name, and missed her surname. On calling travel start I was given the absolute runaround, staff advising me to call British Airways as the ticket is theirs, I then called BA who told me their hands are tied because it through Travel Start! Anyway many more unresolved calls later, I am sent a cancellation of the ticket telling me I will lose R1300 of the ticket price for a name change, and R100 admin fee!!! Absolutely ludicrous I can totally understand if I was needing a new persons name, but it’s clear what her names are just missing her surname! I have had to rebook a ticket and lose all that money! Roll on second trip to London with BA also booked through Travelstart...... I apparently didn’t pay for luggage! I am only allowed two bags of 25kgs each as hand luggage!!! R1300 per suitcase! I had to pay in!! I only ever fly BA and have never ever not been allocated a luggage allowance without paying extra! This company is riddled with ways to Rip the consumer off and if you choose to use them... Don’t say I never warned you!! As for Me Travelstart I look forward to hearing that you have had to shut your doors in these tough economic times soon!!!! I witnessed an old lady sobbing at the airport when she also discovered she needed to pay extra to take her standard suitcase! You should be ashamed of yourselves!! And o not blame BA I have just booked another BA flight where there is none of this!