DJvV
Dorette Janse van Vuuren
1 reviews | Active since Feb 2015
25 Mar 2021, 14:38
Waiting for refund
Made a booking for Mango flights via credit card and received a booking confirmation. The funds went off my account, but Travelstart emailed me stating that the payment was unsuccessful and the booking is cancelled. I requested a refund various times, but have not received it yet. Mango was also unsure whether they received the funds from Travelstart or not.
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
25 Mar 2021, 15:17Hi Dorette,
Thank you for reaching out to us.
I have checked the booking and can see that you are querying the same refund as David Uys. I have sent an email to David with the payment confirmation of the refund which was done on 21 March 2021 after the investigation was concluded.
Please see below pop for the payment made:
R6004.00 IVERI REFUNDED 21MAR21 ====================== Order Details Card Number 4021........5010 Expiry Date Month 08 Expiry Date Year 2021 Transaction Details Transaction DateTime 2021-03-14 18:00:45 Transaction Type Sale Result Status Successful Authorisation Code 959596 Merchant Reference ZA***3 Transaction Index A9B15DF9-6210-420A-A227-421E43CEF19D Amount Excluding Tax R 0.00 Tax Amount R 0.00 Discount Amount R 0.00 Transaction Amount R 6,004.00 Transaction Details Transaction DateTime 2021-03-21 16:07:42 Transaction Type Refund Result Status Successful Authorisation Code 959596 Merchant Reference RZA***3 Transaction Index A9B15DF9-6210-420A-A227-421E43CEF19D Amount Excluding Tax R 0.00 Tax Amount R 0.00 Discount Amount R 0.00 Transaction Amount R 6,004.00
If the funds are still not reflecting please contact your bank as they need to locate our refund or release the funds back to the card.
Kin Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you are querying the same refund as David Uys. I have sent an email to David with the payment confirmation of the refund which was done on 21 March 2021 after the investigation was concluded.
Please see below pop for the payment made:
R6004.00 IVERI REFUNDED 21MAR21 ====================== Order Details Card Number 4021........5010 Expiry Date Month 08 Expiry Date Year 2021 Transaction Details Transaction DateTime 2021-03-14 18:00:45 Transaction Type Sale Result Status Successful Authorisation Code 959596 Merchant Reference ZA***3 Transaction Index A9B15DF9-6210-420A-A227-421E43CEF19D Amount Excluding Tax R 0.00 Tax Amount R 0.00 Discount Amount R 0.00 Transaction Amount R 6,004.00 Transaction Details Transaction DateTime 2021-03-21 16:07:42 Transaction Type Refund Result Status Successful Authorisation Code 959596 Merchant Reference RZA***3 Transaction Index A9B15DF9-6210-420A-A227-421E43CEF19D Amount Excluding Tax R 0.00 Tax Amount R 0.00 Discount Amount R 0.00 Transaction Amount R 6,004.00
If the funds are still not reflecting please contact your bank as they need to locate our refund or release the funds back to the card.
Kin Regards,
Melissa
Travelstart's reply25 Mar 2021, 15:17
Official
Hi Dorette,
Thank you for reaching out to us.
I have checked the booking and can see that you are querying the same refund as David Uys. I have sent an email to David with the payment confirmation of the refund which was done on 21 March 2021 after the investigation was concluded.
Please see below pop for the payment made:
R6004.00 IVERI REFUNDED 21MAR21 ====================== Order Details Card Number 4021........5010 Expiry Date Month 08 Expiry Date Year 2021 Transaction Details Transaction DateTime 2021-03-14 18:00:45 Transaction Type Sale Result Status Successful Authorisation Code 959596 Merchant Reference ZA***3 Transaction Index A9B15DF9-6210-420A-A227-421E43CEF19D Amount Excluding Tax R 0.00 Tax Amount R 0.00 Discount Amount R 0.00 Transaction Amount R 6,004.00 Transaction Details Transaction DateTime 2021-03-21 16:07:42 Transaction Type Refund Result Status Successful Authorisation Code 959596 Merchant Reference RZA***3 Transaction Index A9B15DF9-6210-420A-A227-421E43CEF19D Amount Excluding Tax R 0.00 Tax Amount R 0.00 Discount Amount R 0.00 Transaction Amount R 6,004.00
If the funds are still not reflecting please contact your bank as they need to locate our refund or release the funds back to the card.
Kin Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you are querying the same refund as David Uys. I have sent an email to David with the payment confirmation of the refund which was done on 21 March 2021 after the investigation was concluded.
Please see below pop for the payment made:
R6004.00 IVERI REFUNDED 21MAR21 ====================== Order Details Card Number 4021........5010 Expiry Date Month 08 Expiry Date Year 2021 Transaction Details Transaction DateTime 2021-03-14 18:00:45 Transaction Type Sale Result Status Successful Authorisation Code 959596 Merchant Reference ZA***3 Transaction Index A9B15DF9-6210-420A-A227-421E43CEF19D Amount Excluding Tax R 0.00 Tax Amount R 0.00 Discount Amount R 0.00 Transaction Amount R 6,004.00 Transaction Details Transaction DateTime 2021-03-21 16:07:42 Transaction Type Refund Result Status Successful Authorisation Code 959596 Merchant Reference RZA***3 Transaction Index A9B15DF9-6210-420A-A227-421E43CEF19D Amount Excluding Tax R 0.00 Tax Amount R 0.00 Discount Amount R 0.00 Transaction Amount R 6,004.00
If the funds are still not reflecting please contact your bank as they need to locate our refund or release the funds back to the card.
Kin Regards,
Melissa
DJvV
Dorette Janse van Vuuren's updateReviewer Update
25 Mar 2021, 15:44Hi, I phoned Investec and they have not received the refund from your bank. They advised that Travelstart has to contact their bank to query. I believe payment made on 21/3 per the above would reflect on Investec's side by today (3 business days). If the funds do not reflect in my account by tomorrow, I will be following the formal credit card payment dispute process via Investec. Regards, Dorette.
DJvV
Dorette Janse van Vuuren's update25 Mar 2021, 15:44
Reviewer Update
Hi, I phoned Investec and they have not received the refund from your bank. They advised that Travelstart has to contact their bank to query. I believe payment made on 21/3 per the above would reflect on Investec's side by today (3 business days). If the funds do not reflect in my account by tomorrow, I will be following the formal credit card payment dispute process via Investec. Regards, Dorette.
Travelstart's replyOfficial
25 Mar 2021, 16:14Hi Dorette,
Thank you for the revert.
Please let me know so that I can see how I can assist on my end as well.
Kind Regards,
Melissa
Thank you for the revert.
Please let me know so that I can see how I can assist on my end as well.
Kind Regards,
Melissa
Travelstart's reply25 Mar 2021, 16:14
Official
Hi Dorette,
Thank you for the revert.
Please let me know so that I can see how I can assist on my end as well.
Kind Regards,
Melissa
Thank you for the revert.
Please let me know so that I can see how I can assist on my end as well.
Kind Regards,
Melissa