lL
lindaannphillips L
1 reviews | Active since Jul 2016
06 May 2020, 05:06
WAITING FOR MY REFUND
Cancelled flight 19th March due to Covid 19 asked to pay cancellation fee was told would take 6 weeks to-date have not been refunded now I’m told all refunds have been suspended only after I enquire why I have not yet received my refund totally unacceptable service TRAVELSTART you would not process my cancellation until I paid more money to cancel and now you will not refund me i have done everything you have asked of me now please be so kind as to refund me as you said you would
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Travelstart's replyOfficial
06 May 2020, 09:46Good day Linda
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Travelstart's reply06 May 2020, 09:46
Official
Good day Linda
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
Thank you for taking the time to provide feedback on your flight booking with Travelstart, and we are sorry to hear you were not pleased with the way your booking was handled.
Please be advised that someone from our team will be in contact as soon as possible regarding your query and concerns.
We do apologize for any inconvenience caused.
Kind regards,
The Travelstart Team
lL
lindaannphillips L's updateReviewer Update
06 May 2020, 10:13As promised you did call me but told me absolutely nothing blaming everyone except TRAVELSTART my business is with you and not SAA or Any other airline I expect you to honor our dealings and refund my money
lL
lindaannphillips L's update06 May 2020, 10:13
Reviewer Update
As promised you did call me but told me absolutely nothing blaming everyone except TRAVELSTART my business is with you and not SAA or Any other airline I expect you to honor our dealings and refund my money