DS
Denise S
1 reviews | Active since Jan 2016
27 Jan 2021, 20:25
Voucher about to expire
I made a booking through travelstart for Mango last year March for my parents.Unfortunately covid came and we were unable to use tickets.
I did however get a voucher but my mother passed away and my dad is not well,I've therefore sent countless mails to Mango requesting if I can get a refund then and I'm not receiving any responses and well to travelstart.
The voucher is about to expire I would just like a response in order for me to have options.
I have received prompt responses from Safari but none from mango.
Helpful (0)
Replies (2)0
Replies (2)DS
Denise S's updateReviewer Update
28 Jan 2021, 21:06Thank you for print response,really appreciate the service from Travelstart,I do hope though I get a response from Mango
DS
Denise S's update28 Jan 2021, 21:06
Reviewer Update
Thank you for print response,really appreciate the service from Travelstart,I do hope though I get a response from Mango
DS
Denise S's updateReviewer Update
03 Feb 2021, 03:19I actually give up on Mango and I think that Travelstart dealing with this *********** company will inevitably affect Travelstart negatively.
I sent Mango death certificate,this is their reply below
flymango.com> wrote:Dear Denise I hope you are well. Thank you for submitting your email. Kindly note that as per current our terms and conditions of carriage; we are non-refundable and do not offer refunds or future flight credit vouchers if the cancellation is not due to medical related reasons or death in the family. Kind RegardsMango EnquiriesPaseka
I sent Mango death certificate,this is their reply below
flymango.com> wrote:Dear Denise I hope you are well. Thank you for submitting your email. Kindly note that as per current our terms and conditions of carriage; we are non-refundable and do not offer refunds or future flight credit vouchers if the cancellation is not due to medical related reasons or death in the family. Kind RegardsMango EnquiriesPaseka
DS
Denise S's update03 Feb 2021, 03:19
Reviewer Update
I actually give up on Mango and I think that Travelstart dealing with this *********** company will inevitably affect Travelstart negatively.
I sent Mango death certificate,this is their reply below
flymango.com> wrote:Dear Denise I hope you are well. Thank you for submitting your email. Kindly note that as per current our terms and conditions of carriage; we are non-refundable and do not offer refunds or future flight credit vouchers if the cancellation is not due to medical related reasons or death in the family. Kind RegardsMango EnquiriesPaseka
I sent Mango death certificate,this is their reply below
flymango.com> wrote:Dear Denise I hope you are well. Thank you for submitting your email. Kindly note that as per current our terms and conditions of carriage; we are non-refundable and do not offer refunds or future flight credit vouchers if the cancellation is not due to medical related reasons or death in the family. Kind RegardsMango EnquiriesPaseka