KE
Kobus E
1 reviews | Active since Aug 2020
26 Aug 2020, 07:27
Very poor service
I wrote a little complaint just over a week back and got a responds back the same day. During this responds I was assured my refund will be paid during the course of last week, guess what this has not happend and 10 days later I am still waiting on this refund. Thank you Travelstart and if you as a consumer reads this review I urge you to stat clear of Travelstart they di not keep to the customer service standards.
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Travelstart's replyOfficial
26 Aug 2020, 12:13Hi Kobus,
Thank you for reaching out to us.
I have checked the booking and can see that the refund was meant to be concluded during the course of last week. I have escalated and requested that the refund be concluded today, as it is with the finance team. I apologise for the delay and would like to thank you for bringing this to my attention.
Wishing you a good day further.
Kind regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the refund was meant to be concluded during the course of last week. I have escalated and requested that the refund be concluded today, as it is with the finance team. I apologise for the delay and would like to thank you for bringing this to my attention.
Wishing you a good day further.
Kind regards,
Melissa
Travelstart's reply26 Aug 2020, 12:13
Official
Hi Kobus,
Thank you for reaching out to us.
I have checked the booking and can see that the refund was meant to be concluded during the course of last week. I have escalated and requested that the refund be concluded today, as it is with the finance team. I apologise for the delay and would like to thank you for bringing this to my attention.
Wishing you a good day further.
Kind regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that the refund was meant to be concluded during the course of last week. I have escalated and requested that the refund be concluded today, as it is with the finance team. I apologise for the delay and would like to thank you for bringing this to my attention.
Wishing you a good day further.
Kind regards,
Melissa