PK
Peter K
1 reviews | Active since Mar 2021
02 Mar 2021, 22:02
Very Poor service
Hello VERY DESSAPOINTED WITH THIS TRAVELSTART . I bought my return Ticket online to travel to DRC with Airlink and the booking ref has been issued . Arriving at the till the was no ticket in the system . I tried to call, the refer me to some kind of stupid online WhatsApp etc... I bought myself other tickets directly with Airlink . Never Never used this nonsense company . The worse is the cannot pick up calls and ask to send emails to stupid *** and no one is replying. I need my refund . My booking ref is ZA***3 ( Kaluw)
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Replies (1)
Travelstart's replyOfficial
03 Mar 2021, 16:05Hi Peter,
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
I've called up your booking and see our ticketing team were unable to process payment for the 2nd ticket.
The following email was sent the same day the booking was made:
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been successful for 1 of the 2 tickets booked. The unsuccessful amount is R7347.30 and the balance is currently reserved with a pending authorisation. Please contact your bank to make sure you do not have a limit for large amounts that possibly blocks any payments.
When you want us to try to process the payment again please click on link:
https://www.travelstart.co.za/lp/contact-us
Category : retry payment
Use Travelstart reference :
Please use the payment link that has been sent to you to if you want to insert new credit card details.
Please advise us by 2345 latest since your booking is subject to fare increases and/or cancellation and we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kindly note the release of the pre-auth on your card can take up to 5 working days in the event you do not want to proceed with this booking."""
An updated payment link was sent after. However as no new payment details were received our team was unable to process for the 2nd ticket and we had to cancel the first ticket issued.
I have followed up with our ticketing team who have contacted the bank to release the pending authorization for that ticket. And our Finance team have refunded the amount R1262.40 taken for our service fees and products.
This should take a couple of days to reflect.
Looking at your flight booking I see the airline assisted you at the airport on the day of departure in re-booking .
We will contact you on the number you have provided to address any further questions you might have.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
I've called up your booking and see our ticketing team were unable to process payment for the 2nd ticket.
The following email was sent the same day the booking was made:
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been successful for 1 of the 2 tickets booked. The unsuccessful amount is R7347.30 and the balance is currently reserved with a pending authorisation. Please contact your bank to make sure you do not have a limit for large amounts that possibly blocks any payments.
When you want us to try to process the payment again please click on link:
https://www.travelstart.co.za/lp/contact-us
Category : retry payment
Use Travelstart reference :
Please use the payment link that has been sent to you to if you want to insert new credit card details.
Please advise us by 2345 latest since your booking is subject to fare increases and/or cancellation and we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kindly note the release of the pre-auth on your card can take up to 5 working days in the event you do not want to proceed with this booking."""
An updated payment link was sent after. However as no new payment details were received our team was unable to process for the 2nd ticket and we had to cancel the first ticket issued.
I have followed up with our ticketing team who have contacted the bank to release the pending authorization for that ticket. And our Finance team have refunded the amount R1262.40 taken for our service fees and products.
This should take a couple of days to reflect.
Looking at your flight booking I see the airline assisted you at the airport on the day of departure in re-booking .
We will contact you on the number you have provided to address any further questions you might have.
Kind Regards,
Marcelle
Travelstart's reply03 Mar 2021, 16:05
Official
Hi Peter,
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
I've called up your booking and see our ticketing team were unable to process payment for the 2nd ticket.
The following email was sent the same day the booking was made:
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been successful for 1 of the 2 tickets booked. The unsuccessful amount is R7347.30 and the balance is currently reserved with a pending authorisation. Please contact your bank to make sure you do not have a limit for large amounts that possibly blocks any payments.
When you want us to try to process the payment again please click on link:
https://www.travelstart.co.za/lp/contact-us
Category : retry payment
Use Travelstart reference :
Please use the payment link that has been sent to you to if you want to insert new credit card details.
Please advise us by 2345 latest since your booking is subject to fare increases and/or cancellation and we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kindly note the release of the pre-auth on your card can take up to 5 working days in the event you do not want to proceed with this booking."""
An updated payment link was sent after. However as no new payment details were received our team was unable to process for the 2nd ticket and we had to cancel the first ticket issued.
I have followed up with our ticketing team who have contacted the bank to release the pending authorization for that ticket. And our Finance team have refunded the amount R1262.40 taken for our service fees and products.
This should take a couple of days to reflect.
Looking at your flight booking I see the airline assisted you at the airport on the day of departure in re-booking .
We will contact you on the number you have provided to address any further questions you might have.
Kind Regards,
Marcelle
Thanks for reaching out and regret to hear you have not had a great experience when booking with us.
I've called up your booking and see our ticketing team were unable to process payment for the 2nd ticket.
The following email was sent the same day the booking was made:
""Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been successful for 1 of the 2 tickets booked. The unsuccessful amount is R7347.30 and the balance is currently reserved with a pending authorisation. Please contact your bank to make sure you do not have a limit for large amounts that possibly blocks any payments.
When you want us to try to process the payment again please click on link:
https://www.travelstart.co.za/lp/contact-us
Category : retry payment
Use Travelstart reference :
Please use the payment link that has been sent to you to if you want to insert new credit card details.
Please advise us by 2345 latest since your booking is subject to fare increases and/or cancellation and we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kindly note the release of the pre-auth on your card can take up to 5 working days in the event you do not want to proceed with this booking."""
An updated payment link was sent after. However as no new payment details were received our team was unable to process for the 2nd ticket and we had to cancel the first ticket issued.
I have followed up with our ticketing team who have contacted the bank to release the pending authorization for that ticket. And our Finance team have refunded the amount R1262.40 taken for our service fees and products.
This should take a couple of days to reflect.
Looking at your flight booking I see the airline assisted you at the airport on the day of departure in re-booking .
We will contact you on the number you have provided to address any further questions you might have.
Kind Regards,
Marcelle