CZ
Colin Z
1 reviews | Active since Apr 2011
19 Feb 2019, 13:38
Very disappointed with Travelstart service
If at all possible please avoid this travel agent called Travelstart, they are not helpful and out to just get money. Tried to make a change to flight ticket booked through them from Joburg to Cape Town having missed the first part of the trip from Harare due to an emergency but eish this Melissah lady was not willing to assist. Called them at around 12:00 for flight leaving at 15:25 from Joburg to Cape Town but alas they weren't interested. I was willing to pay a penalty.
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Travelstart's replyOfficial
19 Feb 2019, 15:00Hi Colin
Thank you so much for taking the time to speak to me today.
I understand your frustration and as explained there are rules set in place by the airline, that we need to adhere to as the travel agent.
I hope my explanation earlier gave you a better understanding on how things work.
I trust that you will give us another chance, in future, to correct the experience you had with Travelstart.
I hope you will have a wonderful day further.
Melony at Travelstart
Thank you so much for taking the time to speak to me today.
I understand your frustration and as explained there are rules set in place by the airline, that we need to adhere to as the travel agent.
I hope my explanation earlier gave you a better understanding on how things work.
I trust that you will give us another chance, in future, to correct the experience you had with Travelstart.
I hope you will have a wonderful day further.
Melony at Travelstart
Travelstart's reply19 Feb 2019, 15:00
Official
Hi Colin
Thank you so much for taking the time to speak to me today.
I understand your frustration and as explained there are rules set in place by the airline, that we need to adhere to as the travel agent.
I hope my explanation earlier gave you a better understanding on how things work.
I trust that you will give us another chance, in future, to correct the experience you had with Travelstart.
I hope you will have a wonderful day further.
Melony at Travelstart
Thank you so much for taking the time to speak to me today.
I understand your frustration and as explained there are rules set in place by the airline, that we need to adhere to as the travel agent.
I hope my explanation earlier gave you a better understanding on how things work.
I trust that you will give us another chance, in future, to correct the experience you had with Travelstart.
I hope you will have a wonderful day further.
Melony at Travelstart