DA
Denise A
1 reviews | Active since Sept 2021
27 Sept 2021, 16:22
Very disappointed 😞
I am currently in Italy been trying to change my flights since 8am this morning. Had someone respond with a link of a contact form which I had already filled out on the app. Filled it out again. Been waiting 8 hours for them to send me the admin fee invoice so they can make the changes. Heard nothing since. Even WhatsApp'd and no response. So disappointing. Not a service I will recommend or use again.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
27 Sept 2021, 17:36Hi Denise,
Thank you for reaching out to us. I have checked the booking and can see the incorrect option was selected on the client contact form, thus the confirmation and payment link had not been sent.
Please note I have updated the booking and requested that the team assist you urgently.
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and can see the incorrect option was selected on the client contact form, thus the confirmation and payment link had not been sent.
Please note I have updated the booking and requested that the team assist you urgently.
Kind Regards,
Melissa
Travelstart's reply27 Sept 2021, 17:36
Official
Hi Denise,
Thank you for reaching out to us. I have checked the booking and can see the incorrect option was selected on the client contact form, thus the confirmation and payment link had not been sent.
Please note I have updated the booking and requested that the team assist you urgently.
Kind Regards,
Melissa
Thank you for reaching out to us. I have checked the booking and can see the incorrect option was selected on the client contact form, thus the confirmation and payment link had not been sent.
Please note I have updated the booking and requested that the team assist you urgently.
Kind Regards,
Melissa
DA
Denise A's updateReviewer Update
27 Sept 2021, 18:12Hi Melissa. Thank you for looking into it. Please note I have not heard from anyone as yet. Denise
DA
Denise A's update27 Sept 2021, 18:12
Reviewer Update
Hi Melissa. Thank you for looking into it. Please note I have not heard from anyone as yet. Denise
DA
Denise A's updateReviewer Update
27 Sept 2021, 18:16Melissa I am not sure how the incorrect option was chosen when I chose change my flight and I did through the app and your WhatsApp service. Not acceptable
DA
Denise A's update27 Sept 2021, 18:16
Reviewer Update
Melissa I am not sure how the incorrect option was chosen when I chose change my flight and I did through the app and your WhatsApp service. Not acceptable
Travelstart's replyOfficial
28 Sept 2021, 16:07Hi Denise,
Thank you for your patience.
I have checked the booking and can see that the amendment has been completed and the tickets sent. Please let me know if you need further assistance.
Kind Regards,
Melissa
Thank you for your patience.
I have checked the booking and can see that the amendment has been completed and the tickets sent. Please let me know if you need further assistance.
Kind Regards,
Melissa
Travelstart's reply28 Sept 2021, 16:07
Official
Hi Denise,
Thank you for your patience.
I have checked the booking and can see that the amendment has been completed and the tickets sent. Please let me know if you need further assistance.
Kind Regards,
Melissa
Thank you for your patience.
I have checked the booking and can see that the amendment has been completed and the tickets sent. Please let me know if you need further assistance.
Kind Regards,
Melissa