1 reviews | Active since Dec 2018
Very bad service from SAFAIR AND TRAVEL START
I made an online booking with travel start for a flight from Jo'burg to Durban. I wanted a flight ticket for 16-Dec-18 when the booking was made the ticket came back with 17-Feb-18. I contacted travel start they are not answering their calls and are not even responding to my emails. Fly safari is even worse. I asked to change my tickets I new they will charge a penalty for changing the flight instead they charged me an extra 1200 on the flight. they had sent me an invoice the figures on the invoice are different from what the lady I spoke to on the phone gave me. I would never recommend the use of the services I got from both travel start and Fly Safair. they are both ******. I am both disappointed and disgusted at the service I got and hope other people will learn from my experience and never use either TRAVEL START nor FLYSAFAIR.
Thank you for taking the time to speak to me today.
As advised, the airlines do charge a change fee and also any difference in airfare or taxes if/ when applicable.
In this instance, your original return flight was booked for February which would be a cheaper time to travel than mid-December, and this is the reason the airline charged you over R1000.00 as December is peak season and seats are more limited during the holiday period. Adding to that, the flights are for this weekend, with the 16th December being a public holiday and schools have closed, which means more people would be travelling during this period.
I understand that you are not too happy about this, and we do apologize for any inconvenience this might have caused.
Kind regards,
Melony at Travelstart
Thank you for taking the time to speak to me today.
As advised, the airlines do charge a change fee and also any difference in airfare or taxes if/ when applicable.
In this instance, your original return flight was booked for February which would be a cheaper time to travel than mid-December, and this is the reason the airline charged you over R1000.00 as December is peak season and seats are more limited during the holiday period. Adding to that, the flights are for this weekend, with the 16th December being a public holiday and schools have closed, which means more people would be travelling during this period.
I understand that you are not too happy about this, and we do apologize for any inconvenience this might have caused.
Kind regards,
Melony at Travelstart