1 reviews | Active since Aug 2021
VERY BAD SERVICE
WHA A FRUSTRATING EXPERIENCE THIS HAS BEEN. I BOOKED MY FLIGHTS FOR DURBAN YESTERDAY MORNING. CONFIRMED MY ARRIVAL TIME WITH MY CLIENT. AT 4.00PM YESTERDAY AFTERNOON I RECEIVE AND EMAIL TO TELL ME THAT MY DEPARTURE FLIGHT HAS BEEN CHANGED. I WAS DUE TO DEPART AT 9.00AM TODAY AND ARRIVE AT 10.50 IN DURBAN AND FLY BACK AT 17H00 THIS EVENING. THEY CHANGED MY FLIGHT TO DEPART AT 14H00 AND ARRIVE IN DURBAN AT 16.35, YET MY RETURN FLIGHT IS FOR 17H00 A HALF AN HOUR AFTER I ARRIVE IN DURBAN. SINCE THEN I HAVE NOT BEEN ABLE TO SPEAK TO A HUMAN BEING. THE WHATS APP NUMBER THAT THEY SUGGEST YOU USE IS AUTOMATED AND SINCE 4.00PM YESTERDAY THEY HAVE BEEN CLOSED. IT IS NOW 8.00AM AND I AM STILL TRYING TO GET SOMEBODY TO HELP ME.
Thank you for reaching out to us. Please note I have checked the booking and can see that an agent voided the outbound flight which was not suitable and an authorization was sent to the bank to release the sum of the outward flight. The return flight time was exchanged with the airline and we are unable to assist with that as we no longer have access to the ticket. I tried to call, but realized that you were probably in meetings, thus will be giving you a call on 25 August to further assist and address your concerns.
Kind Regards,
Melissa
Thank you for reaching out to us. Please note I have checked the booking and can see that an agent voided the outbound flight which was not suitable and an authorization was sent to the bank to release the sum of the outward flight. The return flight time was exchanged with the airline and we are unable to assist with that as we no longer have access to the ticket. I tried to call, but realized that you were probably in meetings, thus will be giving you a call on 25 August to further assist and address your concerns.
Kind Regards,
Melissa
I suggest you try and call again as this whole experience is going from bad to worst!! Not only does you service agent make empty promises - and not come back to me - the whole experience with your company has been just poor!
I expect a person to phone me with regards my cancellation of my flight due to my departure time being moved!!
I suggest you try and call again as this whole experience is going from bad to worst!! Not only does you service agent make empty promises - and not come back to me - the whole experience with your company has been just poor!
I expect a person to phone me with regards my cancellation of my flight due to my departure time being moved!!