DW
Derick W
1 reviews | Active since Dec 2020
04 Mar 2021, 12:39
Very bad service!
Very poor service from Travelstart. Ticket got double paid without us doing anything, as we could not do payment as per their instructions. Been 2 days now and still no reply from them, even after whatsupp and email. Surely you can still run your business even thou you are not working from the office, as we all must do?? Very **** poor service and very concerned if our tickets even booked.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
04 Mar 2021, 13:58Hi Derick,
Thank you for taking my call.
As discussed all tickets have been voided and the funds have to be released back to the card used to purchase the ticket. With regards to the service fee this is a separate transaction and I have requested that the claims team refunds everything.
I will send you an email and when you need further assistance please revert and let me know.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed all tickets have been voided and the funds have to be released back to the card used to purchase the ticket. With regards to the service fee this is a separate transaction and I have requested that the claims team refunds everything.
I will send you an email and when you need further assistance please revert and let me know.
Kind Regards,
Melissa
Travelstart's reply04 Mar 2021, 13:58
Official
Hi Derick,
Thank you for taking my call.
As discussed all tickets have been voided and the funds have to be released back to the card used to purchase the ticket. With regards to the service fee this is a separate transaction and I have requested that the claims team refunds everything.
I will send you an email and when you need further assistance please revert and let me know.
Kind Regards,
Melissa
Thank you for taking my call.
As discussed all tickets have been voided and the funds have to be released back to the card used to purchase the ticket. With regards to the service fee this is a separate transaction and I have requested that the claims team refunds everything.
I will send you an email and when you need further assistance please revert and let me know.
Kind Regards,
Melissa
DW
Derick W's updateReviewer Update
04 Mar 2021, 14:07Hi Melissa.
Thanks for the swift assistance and getting everything sorted out.
Appreciate the quick call and assistance giving.
Thanks!!
Thanks for the swift assistance and getting everything sorted out.
Appreciate the quick call and assistance giving.
Thanks!!
DW
Derick W's update04 Mar 2021, 14:07
Reviewer Update
Hi Melissa.
Thanks for the swift assistance and getting everything sorted out.
Appreciate the quick call and assistance giving.
Thanks!!
Thanks for the swift assistance and getting everything sorted out.
Appreciate the quick call and assistance giving.
Thanks!!