Vehicle rental

After booking flight and car rental through Travelstart, my flight needed to change a few days prior to the date of the flight and booking. Knowing that the new flight was later in the day than the original flight, I made a few ( 4 ) attempted calls to the car rental company ( Woodfords )to inform them of the flight and time change, none of which were answered. I googled to confirm that the Woodford branch would still be open by 22:00 and found that they closed at 23:00. Perfect

I arrived at the branch at 22:10 only to find that Woodford's was the only rental company closed while all others remained open until 23:00.

Thankfully Thrifty had a vehicle left and available for rental. After chatting to Cartrawler to get a refund I was responded to with an apology that refund would not be paid back as I had not informed the rental company of the flight change..... definitely not for the lack of trying!