RM
Roy M
1 reviews | Active since Dec 2011
27 Oct 2021, 14:55
Useless Travelstart
I tried to book tickets through this crowd and wound up with so much frustration that are booked directly with the airline. However, a charge of R 921.90 was debited to my Standard Bankcard Account by them without my having received any E ticket or without their being any means of contacting them. There are supposed to provide a what's app chat service, but despite my waiting since 11:15 AM this morning, I have had no reply to the messages sent. It is impossible to reach them telephonically. I have never been as frustrated by such a useless service in my life
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Travelstart's replyOfficial
27 Oct 2021, 15:30Hi Roy,
Thank you for taking the time to share your recent experience when booking with us.
I regret to hear you have not had a great experience and apologise for the frustration caused.
For any payment queries please email our Ticketing team direct at: payments @ travelstart . com with your Travelstart reference number, payment query and copy of your bank statement.
Our Ticketing team will respond and assist. There is a 24 hour turn around time however we do have agents working 7 days a week as well as after hours responding to customer emails.
Kind Regards,
Marcelle
Thank you for taking the time to share your recent experience when booking with us.
I regret to hear you have not had a great experience and apologise for the frustration caused.
For any payment queries please email our Ticketing team direct at: payments @ travelstart . com with your Travelstart reference number, payment query and copy of your bank statement.
Our Ticketing team will respond and assist. There is a 24 hour turn around time however we do have agents working 7 days a week as well as after hours responding to customer emails.
Kind Regards,
Marcelle
Travelstart's reply27 Oct 2021, 15:30
Official
Hi Roy,
Thank you for taking the time to share your recent experience when booking with us.
I regret to hear you have not had a great experience and apologise for the frustration caused.
For any payment queries please email our Ticketing team direct at: payments @ travelstart . com with your Travelstart reference number, payment query and copy of your bank statement.
Our Ticketing team will respond and assist. There is a 24 hour turn around time however we do have agents working 7 days a week as well as after hours responding to customer emails.
Kind Regards,
Marcelle
Thank you for taking the time to share your recent experience when booking with us.
I regret to hear you have not had a great experience and apologise for the frustration caused.
For any payment queries please email our Ticketing team direct at: payments @ travelstart . com with your Travelstart reference number, payment query and copy of your bank statement.
Our Ticketing team will respond and assist. There is a 24 hour turn around time however we do have agents working 7 days a week as well as after hours responding to customer emails.
Kind Regards,
Marcelle