USELESS SERVICE PROVIDER

MY ORIGINAL COMPLAINT:

Pathetic service.

I sent the first date change request on 6 Jan 2022. Then contacted them via WhatsApp on 7 Jan 2022. Then downloaded the App and requested the change via the App on 10 Jan 2022. The first reply I got from Travelstart was today 13 Jan 2022.

They got the dates for my request wrong so I had to reply to the email to specify the correct dates.

With the first reply they sent me the cost of change would have been R521 per person, I rep**** within 40 minutes to explain that they have the dates wrong and enter the correct dates. They rep**** again 90 minutes later and now suddenly the cost of change per person is R2192.

If there was a number to call this would have been sorted out on the 6th of January 2022 already. This is unacceptable. Don't deliver a service if you are not able to do it properly. Stop trying to save money by not having call agent. I refuse to pay R2192 per person for this change because of your incompetence.

Please send me a contact number to call.

NOW NUMEROUS EMAILS TO ALL MELISSA AT FEEDBACK AND THE HELP DESK EMAIL, NO REPLIES, NO ASSITANCE, NO WAY OF CONTACTIN THEM.

It is now 12 Days after I originally logged the change request and I have had NO SUCCESS.

They keep saying sorry for the inconvenience and delay in response due to influx of queries. If you have a influx of queries increase your resources to deal with the influx of queries. It is not okay that you are working with other peoples money if you cannot deliver the service required.

My contact details are on this complaint. Please call me ASAP!