ZJ
Zs J
1 reviews | Active since Sept 2017
05 Jun 2022, 15:03
Useless service. Actually no service at all
Booked a flight to Europe and was by default charged for a PCR test in excess of R800. 6 Months later I am still waiting for them to send me the QR code to go to their recommended pathologist and no refund. Useless service. Will never use them again.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
06 Jun 2022, 08:18Hi Jose,
Thank you for taking my call.
I have emailed the Covid testing facility and am waiting on their feedback so that we can proceed to assist you. Please keep an eye on your emails for my revert.
Kind Regards,
Melissa
Thank you for taking my call.
I have emailed the Covid testing facility and am waiting on their feedback so that we can proceed to assist you. Please keep an eye on your emails for my revert.
Kind Regards,
Melissa
Travelstart's reply06 Jun 2022, 08:18
Official
Hi Jose,
Thank you for taking my call.
I have emailed the Covid testing facility and am waiting on their feedback so that we can proceed to assist you. Please keep an eye on your emails for my revert.
Kind Regards,
Melissa
Thank you for taking my call.
I have emailed the Covid testing facility and am waiting on their feedback so that we can proceed to assist you. Please keep an eye on your emails for my revert.
Kind Regards,
Melissa
ZJ
Zs J's updateReviewer Update
16 Jul 2022, 15:49Today is the 16th of July, a month and 10 days since I was contacted by Melissa and I am no nearer to having my issue resolved. I guess they are going to blame it on the Covid Testing Facility.
ZJ
Zs J's update16 Jul 2022, 15:49
Reviewer Update
Today is the 16th of July, a month and 10 days since I was contacted by Melissa and I am no nearer to having my issue resolved. I guess they are going to blame it on the Covid Testing Facility.
Travelstart's replyOfficial
18 Jul 2022, 13:31Hi Jose,
Thank you for taking my calls earlier and allowing me to address your concerns and assist with your refund query.
We have processed your refund for the Covid-19 product back onto the card used to make booking: ZA***9 the refund will reflect within 5 - 7 working days or sooner.
Should you wish you are welcome to put a new review should you be satisfied with how I have assisted.
Kind Regards,
Marcelle
Thank you for taking my calls earlier and allowing me to address your concerns and assist with your refund query.
We have processed your refund for the Covid-19 product back onto the card used to make booking: ZA***9 the refund will reflect within 5 - 7 working days or sooner.
Should you wish you are welcome to put a new review should you be satisfied with how I have assisted.
Kind Regards,
Marcelle
Travelstart's reply18 Jul 2022, 13:31
Official
Hi Jose,
Thank you for taking my calls earlier and allowing me to address your concerns and assist with your refund query.
We have processed your refund for the Covid-19 product back onto the card used to make booking: ZA***9 the refund will reflect within 5 - 7 working days or sooner.
Should you wish you are welcome to put a new review should you be satisfied with how I have assisted.
Kind Regards,
Marcelle
Thank you for taking my calls earlier and allowing me to address your concerns and assist with your refund query.
We have processed your refund for the Covid-19 product back onto the card used to make booking: ZA***9 the refund will reflect within 5 - 7 working days or sooner.
Should you wish you are welcome to put a new review should you be satisfied with how I have assisted.
Kind Regards,
Marcelle
ZJ
Zs J's updateReviewer Update
20 Jul 2022, 12:46Thank you Marcelle for keeping your word and sorting out my issue. You have restored my faith in Travelstart.
ZJ
Zs J's update20 Jul 2022, 12:46
Reviewer Update
Thank you Marcelle for keeping your word and sorting out my issue. You have restored my faith in Travelstart.