1 reviews | Active since Jan 2015
Useless interface and service
Booked a flight to Europe. The interface does not really show the dates properly - so made a booking that would have me fly there on day 1 and immediately embark to come back. Clearly a mistake, so I call the call centre immediately ... this is after having paid double the price to get there. Call centre not open after 17h, only open on 09h next day, but experiencing high volume calls consistently. After a 15 minute wait finally get to talk to an operator explaining the situation. She cannot help but will ask the supervisor to call back. No response. After a few hours, I call again, but in the meantime get a mail telling me to pay amendment fees. This time 20 minutes wait, and sent from one person to another, fees have reduced to R300 instead of R593. It is clear that it was a mistaken booking. One does not get a reservation form to check like when booking online with KLM so one cannot detect a mistake prior to payment. Oh they are polite yes, but pls pay the additional fees. I vote with my wallet. Never again will I, or my company make any bookings via your site.
Thank you for your feedback on this forum.
I do regret to hear of the erroneous booking made. I can understand how frustrating it must have been trying to get hold of us when you realized the error in the dates.
The booking was not an illogical booking as it arrives into Amsterdam the morning of 07 February and departs the morning of 08 February. Many business people do trips like these.
Our website display the dates requested on the Home page when providing the search results. Clients can also click on View Flight Details to get the flight and connection details of each option provided on this search results page.
As soon as the booking is completed our clients are emailed a Booking Confirmation email requesting that all details be double checked. We state in this email that if anything does not look right to contact us immediately via the *** email address. We have an after-hours team that respond to these emails and man the emergency after-hours phone. The emergency after-hours phone number is provided on the after-hours message.
I note that you have been dealing with our team to make the necessary changes and have asked that they go ahead with the change
Best regards,
Thank you for your feedback on this forum.
I do regret to hear of the erroneous booking made. I can understand how frustrating it must have been trying to get hold of us when you realized the error in the dates.
The booking was not an illogical booking as it arrives into Amsterdam the morning of 07 February and departs the morning of 08 February. Many business people do trips like these.
Our website display the dates requested on the Home page when providing the search results. Clients can also click on View Flight Details to get the flight and connection details of each option provided on this search results page.
As soon as the booking is completed our clients are emailed a Booking Confirmation email requesting that all details be double checked. We state in this email that if anything does not look right to contact us immediately via the *** email address. We have an after-hours team that respond to these emails and man the emergency after-hours phone. The emergency after-hours phone number is provided on the after-hours message.
I note that you have been dealing with our team to make the necessary changes and have asked that they go ahead with the change
Best regards,