Useless, ***********, pathetic

Pathetic service.

I sent the first date change request on 6 Jan 2022. Then contacted them via WhatsApp on 7 Jan 2022. Then downloaded the App and requested the change via the App on 10 Jan 2022. The first reply I got from Travelstart was today 13 Jan 2022.

They got the dates for my request wrong so I had to reply to the email to specify the correct dates.

With the first reply they sent me the cost of change would have been R521 per person, I rep**** within 40 minutes to explain that they have the dates wrong and enter the correct dates. They rep**** again 90 minutes later and now suddenly the cost of change per person is R2192.

If there was a number to call this would have been sorted out on the 6th of January 2022 already. This is unacceptable. Don't deliver a service if you are not able to do it properly. Stop trying to save money by not having call agent. I refuse to pay R2192 per person for this change because of your incompetence.

Please send me a contact number to call.