SE
Shez E
1 reviews | Active since Jan 2014
04 Jun 2022, 13:18
Useless
Do not book with Travelstart! It is really not worth the hassle. There is no sense of customer service whatsoever. You spend hours on hold trying to get through to them. No responses are received when you submit a query on the website! It’s just so pathetic and frustrating. They clearly do not care about their levels of service. How disappointing, I will NEVER book with them again
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Shez E's updateReviewer Update
10 Jun 2022, 21:41PLEASE BEWARE
After finally receiving feedback from Travel start i was advised that they unilaterally and without notice updated their refund processing fee from R100.00 to R1000.00 per person!!!!! It is absolutely ridiculous and an abuse of power! We are being charged exhorbant fees for useless service!
I was at no point advised of these changes. Qatar airways has a travel with confidence promontion on that there will be no penalty for cancellation of flight or change in flights for dates booked up to 30 September. The airline is charging a admin fee of R283.00 per person and travelstart wants to invoke a R1000.00 penalty per person!
This is unacceptable.
I will be logging an official complaint with the Consumer Ombudsman for unfair practices and acts dentrimental to the consumer.
Their refund policy states "Travelstart will charge a fee for processing a request for refund"and does not stipulate that they may unilaterally charge exhorbant fees.
At the time of initial refund request they advised it was R100.00 - i was at no point advised that this would increase!
I hope that management will intervene here so that this does not need to dragged out to the ombudsman and potentially legal action.
The lack of customer service, which I have proof of supports my argument of the lack of information.
I hope that Travelstart will relook at my refund request and amend the quotation accordingly.
It is not possible that a service fee can increase from R100.00 to R1000.00 in less than one month.
Please do not book with Travelstart if this is the way they operate business and treat their clients.
After finally receiving feedback from Travel start i was advised that they unilaterally and without notice updated their refund processing fee from R100.00 to R1000.00 per person!!!!! It is absolutely ridiculous and an abuse of power! We are being charged exhorbant fees for useless service!
I was at no point advised of these changes. Qatar airways has a travel with confidence promontion on that there will be no penalty for cancellation of flight or change in flights for dates booked up to 30 September. The airline is charging a admin fee of R283.00 per person and travelstart wants to invoke a R1000.00 penalty per person!
This is unacceptable.
I will be logging an official complaint with the Consumer Ombudsman for unfair practices and acts dentrimental to the consumer.
Their refund policy states "Travelstart will charge a fee for processing a request for refund"and does not stipulate that they may unilaterally charge exhorbant fees.
At the time of initial refund request they advised it was R100.00 - i was at no point advised that this would increase!
I hope that management will intervene here so that this does not need to dragged out to the ombudsman and potentially legal action.
The lack of customer service, which I have proof of supports my argument of the lack of information.
I hope that Travelstart will relook at my refund request and amend the quotation accordingly.
It is not possible that a service fee can increase from R100.00 to R1000.00 in less than one month.
Please do not book with Travelstart if this is the way they operate business and treat their clients.
SE
Shez E's update10 Jun 2022, 21:41
Reviewer Update
PLEASE BEWARE
After finally receiving feedback from Travel start i was advised that they unilaterally and without notice updated their refund processing fee from R100.00 to R1000.00 per person!!!!! It is absolutely ridiculous and an abuse of power! We are being charged exhorbant fees for useless service!
I was at no point advised of these changes. Qatar airways has a travel with confidence promontion on that there will be no penalty for cancellation of flight or change in flights for dates booked up to 30 September. The airline is charging a admin fee of R283.00 per person and travelstart wants to invoke a R1000.00 penalty per person!
This is unacceptable.
I will be logging an official complaint with the Consumer Ombudsman for unfair practices and acts dentrimental to the consumer.
Their refund policy states "Travelstart will charge a fee for processing a request for refund"and does not stipulate that they may unilaterally charge exhorbant fees.
At the time of initial refund request they advised it was R100.00 - i was at no point advised that this would increase!
I hope that management will intervene here so that this does not need to dragged out to the ombudsman and potentially legal action.
The lack of customer service, which I have proof of supports my argument of the lack of information.
I hope that Travelstart will relook at my refund request and amend the quotation accordingly.
It is not possible that a service fee can increase from R100.00 to R1000.00 in less than one month.
Please do not book with Travelstart if this is the way they operate business and treat their clients.
After finally receiving feedback from Travel start i was advised that they unilaterally and without notice updated their refund processing fee from R100.00 to R1000.00 per person!!!!! It is absolutely ridiculous and an abuse of power! We are being charged exhorbant fees for useless service!
I was at no point advised of these changes. Qatar airways has a travel with confidence promontion on that there will be no penalty for cancellation of flight or change in flights for dates booked up to 30 September. The airline is charging a admin fee of R283.00 per person and travelstart wants to invoke a R1000.00 penalty per person!
This is unacceptable.
I will be logging an official complaint with the Consumer Ombudsman for unfair practices and acts dentrimental to the consumer.
Their refund policy states "Travelstart will charge a fee for processing a request for refund"and does not stipulate that they may unilaterally charge exhorbant fees.
At the time of initial refund request they advised it was R100.00 - i was at no point advised that this would increase!
I hope that management will intervene here so that this does not need to dragged out to the ombudsman and potentially legal action.
The lack of customer service, which I have proof of supports my argument of the lack of information.
I hope that Travelstart will relook at my refund request and amend the quotation accordingly.
It is not possible that a service fee can increase from R100.00 to R1000.00 in less than one month.
Please do not book with Travelstart if this is the way they operate business and treat their clients.