E
Erin
1 reviews | Active since Jan 2021
06 Apr 2022, 16:45
Useless Customer Services
The most *********** & useless company & contact system I have ever dealt with. For my previous flight I had to physically come to your Head Office to get anything done, while you're "receiving a high number of enquiries" yet your team sit drinking coffee, receptionist not even with an unlocked computer.
Your WhatsApp system goes around in circles. My profile doesn't have ANY of my upcoming three flights in my profile & don't even try to find any information on your app.
USELESS!
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Replies (1)
Travelstart's replyOfficial
13 Apr 2022, 14:33Hi Erin,
Thanks for reaching out and taking the time to voice your concerns.
Sorry to hear that you had to come through to Travelstart's shared office space to get assistance regarding your booking query.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
Apologies for the inconvenience. Please be assured we value all feedback from our customers.
I see you have since been assisted and our team have have issued and emailed your tickets for booking ending in 1927
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns.
Sorry to hear that you had to come through to Travelstart's shared office space to get assistance regarding your booking query.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
Apologies for the inconvenience. Please be assured we value all feedback from our customers.
I see you have since been assisted and our team have have issued and emailed your tickets for booking ending in 1927
Kind Regards,
Marcelle
Travelstart's reply13 Apr 2022, 14:33
Official
Hi Erin,
Thanks for reaching out and taking the time to voice your concerns.
Sorry to hear that you had to come through to Travelstart's shared office space to get assistance regarding your booking query.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
Apologies for the inconvenience. Please be assured we value all feedback from our customers.
I see you have since been assisted and our team have have issued and emailed your tickets for booking ending in 1927
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns.
Sorry to hear that you had to come through to Travelstart's shared office space to get assistance regarding your booking query.
We are aware of the challenges that our customers have experienced and we are in the process of changing how we service our customers.
Apologies for the inconvenience. Please be assured we value all feedback from our customers.
I see you have since been assisted and our team have have issued and emailed your tickets for booking ending in 1927
Kind Regards,
Marcelle