Useless After Sale Service

I booked flights through Travelstart, one of the flights was cancelled. There was no communication about this issue, if it weren't for other people travelling with me, (who booked through another agency), I would not have known. On contacting Travelstart, I was told they would send an email to Qatar Airlines requesting a change to the schedule as they couldn't confirm a change themselves. Fair enough! This went on for a few days , I kept contacting them, they kept telling me it was Qatar's fault for not replying to the email, I said, "call them" they said it had to be in writing.... So I called Qatar myself, got the whole thing sorted out in a few minutes, very helpful. Qatar were not sure what the Travelstart people were on about as they often make changes telephonically. I still haven't heard a thing from Travelstart. Use another agency or book yourself.