JM
Jovana Martinović
1 reviews | Active since Sept 2018
14 Sept 2018, 08:42
Useless
I bought a ticket for a Mango flight (do not fly Mango!) through Travelstart, believing that chosing an agency would mean I pay for someone to represent me with these awful companies. I had an issue and needed ti change the date and all I got from Travelstart was "contact Mango yourself"?! What on earth is their job then? I could've bought from Mango just as easily, I chose Travelstart. For the last time. They all take yout money and offer ZERO customer support. Completely useless, just buy from an airline directly, Travelstart isn't there to help, just to charge more.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
14 Sept 2018, 09:08Hi there Jovana,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience, and wanted to apologize for the above.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. The way in which you expressed your case, is definitely not how Travelstart conducts business on a day to day basis as we strive to be an agency from the people for the people. I attempted to dial and make contact with you on the contact number ending 1612 however there was no response.
I wanted to let you know Jovana that your feedback is key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again. If you could let me know when you would be available to take my call, it would be much appreciated.
Again our most sincerest apologies. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Best regards,
Travelstart's reply14 Sept 2018, 09:08
Official
Hi there Jovana,
I want to firstly start by saying thank you so very much for taking the time out of your busy schedule to write to us, about your experience, and wanted to apologize for the above.
As we do try to be customer centric and although there was a delay I do wish you would accept my apologies. The way in which you expressed your case, is definitely not how Travelstart conducts business on a day to day basis as we strive to be an agency from the people for the people. I attempted to dial and make contact with you on the contact number ending 1612 however there was no response.
I wanted to let you know Jovana that your feedback is key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again. If you could let me know when you would be available to take my call, it would be much appreciated.
Again our most sincerest apologies. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Best regards,
JM
Jovana Martinović's updateReviewer Update
14 Sept 2018, 13:42I had no missed calls and no one called me. Also, if you'd like, I can forward you the email, that read, and I quote
"Hi There Jovana,
Thank you for your request regarding the change to your booking.
We are unable to assist with your change request as we do not have access to the airline's booking system.
You would need to contact them directly for assistance.
Please quote your online checkin reference number to have them locate your booking.
Kind Regards
Travelstart"
It's very cute how very responsive and willing to help you are publicly, but could do nothing for me when I approached you privately. I don't need your pretend politeness, after trying to work this out with you and Mango for days, I have missed my flight and there really isn't anything anyone can do for me anymore. You have both, cleverly and conveniently, avoided me long enough, and now it's too late to change dates or get refunds. What I can do for myself is avoid you and help everyone else know how you conduct business, so they can avoid dealing with you too.
Enjoy your weekend, dinner is, unfortunately, on me.
JM
Jovana Martinović's update14 Sept 2018, 13:42
Reviewer Update
I had no missed calls and no one called me. Also, if you'd like, I can forward you the email, that read, and I quote
"Hi There Jovana,
Thank you for your request regarding the change to your booking.
We are unable to assist with your change request as we do not have access to the airline's booking system.
You would need to contact them directly for assistance.
Please quote your online checkin reference number to have them locate your booking.
Kind Regards
Travelstart"
It's very cute how very responsive and willing to help you are publicly, but could do nothing for me when I approached you privately. I don't need your pretend politeness, after trying to work this out with you and Mango for days, I have missed my flight and there really isn't anything anyone can do for me anymore. You have both, cleverly and conveniently, avoided me long enough, and now it's too late to change dates or get refunds. What I can do for myself is avoid you and help everyone else know how you conduct business, so they can avoid dealing with you too.
Enjoy your weekend, dinner is, unfortunately, on me.
Travelstart's replyOfficial
14 Sept 2018, 14:17Hi there again Jovana,
Just wanted to thank you for taking my call. I have sent you an email with regards to what we discussed over the phone and I do hope you will give us another chance to some day make amends for the above. Wishing you a wonderful evening further.
- Dino
Best regards,
Travelstart's reply14 Sept 2018, 14:17
Official
Hi there again Jovana,
Just wanted to thank you for taking my call. I have sent you an email with regards to what we discussed over the phone and I do hope you will give us another chance to some day make amends for the above. Wishing you a wonderful evening further.
- Dino
Best regards,
JM
Jovana Martinović's updateReviewer Update
14 Sept 2018, 18:33Had a very pleasant chat with Dino earlier today. A very nice, truly eager to help guy! I was also given a voucher, which unfortunately covered less than a third of what I paid for the ticket, but seeing how Mango is 90% responsible for the mistake, it was much more than what I was entitled to. Dino also promised to look into the problem, so it doesn't happen to anyone else. An amazing example of good customer service from Travelstart! I really do hope they resolve the issue with these ******** airlines now.
JM
Jovana Martinović's update14 Sept 2018, 18:33
Reviewer Update
Had a very pleasant chat with Dino earlier today. A very nice, truly eager to help guy! I was also given a voucher, which unfortunately covered less than a third of what I paid for the ticket, but seeing how Mango is 90% responsible for the mistake, it was much more than what I was entitled to. Dino also promised to look into the problem, so it doesn't happen to anyone else. An amazing example of good customer service from Travelstart! I really do hope they resolve the issue with these ******** airlines now.