PM
Phelelani M
1 reviews | Active since Mar 2009
23 Dec 2020, 10:49
Urgent processing of refund Travelstart ZA***8
I have made a booking with flexible dates and I am battling to make changes. When I phone their call Centre, I have been referred to their online chat service which is not accommodating my request for cancellation and refund. The travel date is tomorrow and I have been struggling with reaching them since Monday when there was some indication of a change in the travel plans. Please assist me so I can get a refund or voucher for when I am able to travel. Thank you
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Replies (3)
Travelstart's replyOfficial
23 Dec 2020, 12:49Good day Phelelani
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in many countries, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time more quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I have asked one of our Amendments agent to assist you with your request to change your flights. I have prioritized this as urgent and they will be getting in touch with your soon.
Wishing you a wonderful day further!
Thank you and kind regards
Yours in Safe Travel
Travelstart
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in many countries, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time more quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I have asked one of our Amendments agent to assist you with your request to change your flights. I have prioritized this as urgent and they will be getting in touch with your soon.
Wishing you a wonderful day further!
Thank you and kind regards
Yours in Safe Travel
Travelstart
Travelstart's reply23 Dec 2020, 12:49
Official
Good day Phelelani
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in many countries, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time more quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I have asked one of our Amendments agent to assist you with your request to change your flights. I have prioritized this as urgent and they will be getting in touch with your soon.
Wishing you a wonderful day further!
Thank you and kind regards
Yours in Safe Travel
Travelstart
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in many countries, we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more customers at the same time more quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I have asked one of our Amendments agent to assist you with your request to change your flights. I have prioritized this as urgent and they will be getting in touch with your soon.
Wishing you a wonderful day further!
Thank you and kind regards
Yours in Safe Travel
Travelstart
PM
Phelelani M's updateReviewer Update
23 Dec 2020, 15:05Thanks for the response but your system is not responsive for me to make the cancelation. Please cancel this booking and credit my wallet as your email promises.
PM
Phelelani M's update23 Dec 2020, 15:05
Reviewer Update
Thanks for the response but your system is not responsive for me to make the cancelation. Please cancel this booking and credit my wallet as your email promises.
Travelstart's replyOfficial
23 Dec 2020, 17:19Good day ,
Thank you for your response and understanding,
Our refunds team has been made aware of your request, they will revert back to you to advise the ruling of the tickets purchased for cancellation.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for your response and understanding,
Our refunds team has been made aware of your request, they will revert back to you to advise the ruling of the tickets purchased for cancellation.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply23 Dec 2020, 17:19
Official
Good day ,
Thank you for your response and understanding,
Our refunds team has been made aware of your request, they will revert back to you to advise the ruling of the tickets purchased for cancellation.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for your response and understanding,
Our refunds team has been made aware of your request, they will revert back to you to advise the ruling of the tickets purchased for cancellation.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart