Urgent feedback for flight

I am so disappointed in Travelstart. I've been using them for years, and have never experienced this level of poor to no service.

Can you please respond to or contact me with regards to my pending flight under ref ZA***9. I have emailed the proof of payment twice, queried via follow up thrice via email, whatsapped thrice (useless generic line) and called thrice, no one answers after 30mins