EC
Edwinah C
1 reviews | Active since Sept 2021
29 Sept 2021, 10:57
URGENT DATE CHANGE REQUEST
I have requested for an urgent date change quote yesterday via whatsapp with no response. Again this morning via whatsapp and via the form with no reply. This is an urgent request as flight is due tomorrow and need this change to be completed today.
This is not very good service that I'm not able to pick up the phone and speak with someone to actually provide the
Please urgently make contact with me.
Regards Edwinah
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Replies (1)
Travelstart's replyOfficial
29 Sept 2021, 12:53HI Edwinah,
Thanks for reaching out and apologise for the struggle in trying to reach us via our Whatsapp chat service.
The team are currently receiving high volumes of booking queries so there might be a delay in responding to customers via whatsapp.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We have also made the following options available to our customers:
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Email: ***
Our online contact form is the quickest way to get assistance if they are struggling to reach our team managing our whatsapp platform.
I see you completed our online contact and received an amendment quote shortly after. Your confirmation for your date change for travel in October has been received and our team have emailed the payment link.
Please urgently made payment before 5pm. Once received our team can reissue the ticket and email it through.
Please keep checking your emails.
Kind Regards,
Marcelle
Thanks for reaching out and apologise for the struggle in trying to reach us via our Whatsapp chat service.
The team are currently receiving high volumes of booking queries so there might be a delay in responding to customers via whatsapp.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We have also made the following options available to our customers:
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Email: ***
Our online contact form is the quickest way to get assistance if they are struggling to reach our team managing our whatsapp platform.
I see you completed our online contact and received an amendment quote shortly after. Your confirmation for your date change for travel in October has been received and our team have emailed the payment link.
Please urgently made payment before 5pm. Once received our team can reissue the ticket and email it through.
Please keep checking your emails.
Kind Regards,
Marcelle
Best regards,
Travelstart's reply29 Sept 2021, 12:53
Official
HI Edwinah,
Thanks for reaching out and apologise for the struggle in trying to reach us via our Whatsapp chat service.
The team are currently receiving high volumes of booking queries so there might be a delay in responding to customers via whatsapp.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We have also made the following options available to our customers:
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Email: ***
Our online contact form is the quickest way to get assistance if they are struggling to reach our team managing our whatsapp platform.
I see you completed our online contact and received an amendment quote shortly after. Your confirmation for your date change for travel in October has been received and our team have emailed the payment link.
Please urgently made payment before 5pm. Once received our team can reissue the ticket and email it through.
Please keep checking your emails.
Kind Regards,
Marcelle
Thanks for reaching out and apologise for the struggle in trying to reach us via our Whatsapp chat service.
The team are currently receiving high volumes of booking queries so there might be a delay in responding to customers via whatsapp.
Please be assured we have all agents assisting and responding to all our customers reaching out to us as quickly as efficiently as possible.
We have also made the following options available to our customers:
We have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. Email: ***
Our online contact form is the quickest way to get assistance if they are struggling to reach our team managing our whatsapp platform.
I see you completed our online contact and received an amendment quote shortly after. Your confirmation for your date change for travel in October has been received and our team have emailed the payment link.
Please urgently made payment before 5pm. Once received our team can reissue the ticket and email it through.
Please keep checking your emails.
Kind Regards,
Marcelle
Best regards,