Upgrade of domestic ticket

Item: Travelstart
Rating: 1
Author: Desiree S

<p>I booked a air ticket through travel start and paid for an upgrade on the ticket as a back up insurance, only to be told I need to pay the air line directly which is Mango and travelstart will pay the R240 for the insurance that was paid on the booking. </p>

Helpful (0)

Replies (2)

Travelstart's replyOfficial

06 Feb 2017, 12:30

Hi Desiree

I have tried calling you on the mobile number provided and received voice mail of which I have left a message.

Please advise when is the best time to call you.

Regards

Tracey

Travelstart's reply06 Feb 2017, 12:30

Official

Hi Desiree

I have tried calling you on the mobile number provided and received voice mail of which I have left a message.

Please advise when is the best time to call you.

Regards

Tracey

Travelstart's replyOfficial

06 Feb 2017, 14:27

Hi Desiree

Thank you for taking my call.

I would like to apologize for the inconvenience caused and we appreciate your feedback.

I will forward the refund request to our refunds team.

Kind Regards

Tracey

Travelstart's reply06 Feb 2017, 14:27

Official

Hi Desiree

Thank you for taking my call.

I would like to apologize for the inconvenience caused and we appreciate your feedback.

I will forward the refund request to our refunds team.

Kind Regards

Tracey