Unwilling to help and supply proof of findingswilling to help and supply proof of findings

<p>I booked flights for myself, my husband and our two kids. One of which has never been at the sea before much less fly on an airplane. This was done with hard earned saved money that we decided to put aside to give our kids a great holiday as we haven't been able to do for the past 5 years.</p> <p>I had checked the flights numerous times on the flapp app on my phone long before I had the money available and tried booking the flights again on the app once the money was available. The flights I booked on the app was cancelled 3 times and then I decided to do it as soon as I got to the office. Once at the office I booked the flights and paid for them and only realized a few days later that the departure date was the same day as the return date. I was horrified and contacted Travelstart to let them know something must have gone wrong on the system as I am sure I had the correct dates. Travelstart merely said the date change will cost me R2880 extra to re-book as I did not take the date change insurance. Now the ticket is non-refundable and I paid for the refund insurance. Travelstart says that they checked with their IT department and the dates clicked on the system are the dates on my booking as well. This without any proof whatsoever. I have asked for proof of this and they are now ignoring my mails.</p>