Unsatisfactory Service Regarding Phishing **** on Site

I made a purchase from Travelstart for the first time for a relative. Upon confirmation I received a message warning there would be more than one charge on my account. Immediatly I received a message from the bank for two charges from "Comair" on my account, so I thought nothing of it.

A few days later 3 charges went of my account, two for the Kulula flights, I assume for each flight, and one for Travelstart. The two Comair charges weren't for the same amount and are still pending on my account. When I queried this with ********** they ironically only rep**** a day later.

They rep**** showing some real concern: "I had a look at your booking and I can see the booking has been paid and payment has been received. Kindly follow up with your bank as on our end no outstanding amounts is due." Clearly they were very concerned that is seems there is a phishing **** on their site.

I had to take time out of my busy day to complete a set of forms for the bank and try and recover the funds. Thank you so much Travelstart, my first ever purchase and definetly my last.