NW
Nadia W
1 reviews | Active since Sept 2019
28 Sept 2021, 09:57
Unsatisfactory customer service
Trying to get hold of these agents to assist with rebooting of SAA flight and it has been an absolute nightmare. I have tried the whatsapp chat , keeps on saying I'm being transferred to an agent but no one gets back to you. Really disappointing not being able to speak to someone telephonically .
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
28 Sept 2021, 16:23Hi Nadia,
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted via the WhatsApp chat by 2 of our agents today.
Please advise if you still require assistance and if so please email us on feedback @ travelstart . com so that I may address your concerns.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted via the WhatsApp chat by 2 of our agents today.
Please advise if you still require assistance and if so please email us on feedback @ travelstart . com so that I may address your concerns.
Kind Regards,
Melissa
Travelstart's reply28 Sept 2021, 16:23
Official
Hi Nadia,
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted via the WhatsApp chat by 2 of our agents today.
Please advise if you still require assistance and if so please email us on feedback @ travelstart . com so that I may address your concerns.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have checked the booking and can see that you have been assisted via the WhatsApp chat by 2 of our agents today.
Please advise if you still require assistance and if so please email us on feedback @ travelstart . com so that I may address your concerns.
Kind Regards,
Melissa
NW
Nadia W's updateReviewer Update
28 Sept 2021, 21:23I am not happy with your response. I want to speak to an agent not a bot machine. I have already paid for my family R9600 for return flights to Johannesburg. A month later, lockdown occurred. Lockdown was not my fault. Now that I an able to rebook I have to pay R6000 in total. So in other words R15000 in total for return flights to Joburg. Absolutely ridiculous. Please get someone to call me and explain my options please! I ask with tears in my eyes. So frustrated trying to sort this out.
Please call me for the 100th time.
Please call me for the 100th time.
NW
Nadia W's update28 Sept 2021, 21:23
Reviewer Update
I am not happy with your response. I want to speak to an agent not a bot machine. I have already paid for my family R9600 for return flights to Johannesburg. A month later, lockdown occurred. Lockdown was not my fault. Now that I an able to rebook I have to pay R6000 in total. So in other words R15000 in total for return flights to Joburg. Absolutely ridiculous. Please get someone to call me and explain my options please! I ask with tears in my eyes. So frustrated trying to sort this out.
Please call me for the 100th time.
Please call me for the 100th time.