1 reviews | Active since Sept 2019
Unresolved financial transaction for my accommodation in Mauritius
I am in serious distress with an accommodation booking prices and payment process using travelstart voucher discount . I received first booking with. Price of R3011 then R590:was paid as deposit less R150 from the voucher. I accepted accommodation and received confirmation. After payment of the deposit I automatically received balance of R2 421 . While waiting to process it SAfari Now sends me an invoice quoting I have paid R448 no later nger R590. What is worse it comes with another portion of invoice saying I owe R141.61 not sure what is this. While still surprised by that another quotation comes thru SafariNow from the Auberge la...from Mauritius where I am booking with a different room price R3033 and all these new unexplained costs now makes a balance of R2888.83 no longer R2 421. This is a third day I am trying to resolve this matter and travelstart does not respond when responding asks me a voucher information in the emails. What is this? How come u get another quotation after accepting and paying for the original quotation sent to you. I am stressed because when u have difficulties travelstart and SafariNow distance themselves as is in this case while their service customers distance themselves either saying resolve it with booking agents. People must be careful about these bookings and should read and check amounts deducted from their banks. If this is not resolved by end of day I intend to report this to police as I view this as customer abuse or simply *****.
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
