CH
Cassanda H
1 reviews | Active since Mar 2018
26 Oct 2020, 06:33
Unreliable
I booked a ticket for my sister on Saturday from Umtata to Joburg. Still haven’t recieved email confirmation of her booking, the flight is leaving at 8 and we are still unable to check in online. Yesterday I sent a query regarding this they still haven’t responded.
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Replies (1)
Travelstart's replyOfficial
26 Oct 2020, 10:28Good day Cassanda
Thank you for taking the time to provide us with your feedback.
I have had a look at your booking and would like to use this opportunity to address your concerns and frustration.
A booking was made on the 24th October, upon confirmation of the booking an email is sent to the email address used when making the booking to advise of the following:
Where is my e-ticket?Your payment is being processed. You will receive your e-ticket once your payment is confirmed. If you are departing today, you will receive your e-ticket within 1 hour. If you are departing within 2 days, you will receive your e-ticket within 3 hours. If you are departing in more than 2 days, you will receive your e-ticket before midnight.
When we tried to process the payment from the card entered into the system when making the booking , the card payment was unsuccessful and the following email was sent:
Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again please click on the payment link :
Please advise us by 22h00 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kind regards,
Travelstart
The following day our ticketing checked the booking and there was still no payment or card details resubmitted for payment in order to issue your tickets. They then checked if the booking was still valid and it was and they have you another opportunity to submit payment , by sending the following:
Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again please contact us urgently by email at ***
A payment link has been sent to you to insert new credit card details.
Please advise us by 11h30am today latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kind regards,
Travelstart
Payment could not be processed on the card details provided and therefor the tickets could not be issued.
I do apologize for the frustration this may have caused, but I do hope that this clarifies your concerns and if you require any further assistance please do not hesitate to let me know.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Thank you for taking the time to provide us with your feedback.
I have had a look at your booking and would like to use this opportunity to address your concerns and frustration.
A booking was made on the 24th October, upon confirmation of the booking an email is sent to the email address used when making the booking to advise of the following:
Where is my e-ticket?Your payment is being processed. You will receive your e-ticket once your payment is confirmed. If you are departing today, you will receive your e-ticket within 1 hour. If you are departing within 2 days, you will receive your e-ticket within 3 hours. If you are departing in more than 2 days, you will receive your e-ticket before midnight.
When we tried to process the payment from the card entered into the system when making the booking , the card payment was unsuccessful and the following email was sent:
Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again please click on the payment link :
Please advise us by 22h00 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kind regards,
Travelstart
The following day our ticketing checked the booking and there was still no payment or card details resubmitted for payment in order to issue your tickets. They then checked if the booking was still valid and it was and they have you another opportunity to submit payment , by sending the following:
Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again please contact us urgently by email at ***
A payment link has been sent to you to insert new credit card details.
Please advise us by 11h30am today latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kind regards,
Travelstart
Payment could not be processed on the card details provided and therefor the tickets could not be issued.
I do apologize for the frustration this may have caused, but I do hope that this clarifies your concerns and if you require any further assistance please do not hesitate to let me know.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Travelstart's reply26 Oct 2020, 10:28
Official
Good day Cassanda
Thank you for taking the time to provide us with your feedback.
I have had a look at your booking and would like to use this opportunity to address your concerns and frustration.
A booking was made on the 24th October, upon confirmation of the booking an email is sent to the email address used when making the booking to advise of the following:
Where is my e-ticket?Your payment is being processed. You will receive your e-ticket once your payment is confirmed. If you are departing today, you will receive your e-ticket within 1 hour. If you are departing within 2 days, you will receive your e-ticket within 3 hours. If you are departing in more than 2 days, you will receive your e-ticket before midnight.
When we tried to process the payment from the card entered into the system when making the booking , the card payment was unsuccessful and the following email was sent:
Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again please click on the payment link :
Please advise us by 22h00 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kind regards,
Travelstart
The following day our ticketing checked the booking and there was still no payment or card details resubmitted for payment in order to issue your tickets. They then checked if the booking was still valid and it was and they have you another opportunity to submit payment , by sending the following:
Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again please contact us urgently by email at ***
A payment link has been sent to you to insert new credit card details.
Please advise us by 11h30am today latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kind regards,
Travelstart
Payment could not be processed on the card details provided and therefor the tickets could not be issued.
I do apologize for the frustration this may have caused, but I do hope that this clarifies your concerns and if you require any further assistance please do not hesitate to let me know.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne
Thank you for taking the time to provide us with your feedback.
I have had a look at your booking and would like to use this opportunity to address your concerns and frustration.
A booking was made on the 24th October, upon confirmation of the booking an email is sent to the email address used when making the booking to advise of the following:
Where is my e-ticket?Your payment is being processed. You will receive your e-ticket once your payment is confirmed. If you are departing today, you will receive your e-ticket within 1 hour. If you are departing within 2 days, you will receive your e-ticket within 3 hours. If you are departing in more than 2 days, you will receive your e-ticket before midnight.
When we tried to process the payment from the card entered into the system when making the booking , the card payment was unsuccessful and the following email was sent:
Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again please click on the payment link :
Please advise us by 22h00 latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kind regards,
Travelstart
The following day our ticketing checked the booking and there was still no payment or card details resubmitted for payment in order to issue your tickets. They then checked if the booking was still valid and it was and they have you another opportunity to submit payment , by sending the following:
Hi there!
Thank you for your booking.
Unfortunately your credit card payment has been unsuccessful. Your booking is valid. Please do not rebook on the website as this will cause duplicate bookings with the airline. Kindly contact your bank to make sure you do not have a limit for large amounts.
When you want us to try to process the payment again please contact us urgently by email at ***
A payment link has been sent to you to insert new credit card details.
Please advise us by 11h30am today latest since your booking is subject to fare increases and/or cancellation. Please be aware that we can only guarantee the fare until 23h59 on the same day that the booking was made.
Kind regards,
Travelstart
Payment could not be processed on the card details provided and therefor the tickets could not be issued.
I do apologize for the frustration this may have caused, but I do hope that this clarifies your concerns and if you require any further assistance please do not hesitate to let me know.
Hope you have a wonderful day further!
Thank you and kind regards
Lee-Anne