Unreachable call centre and unreasonable price changes

<p>I have tried calling the Travelstart call centre 3 times tooday. I wasn't able to reach a human in under 10 minutes of being on hold each time. Terrible customer experience. Further more, after asking for the invoice to be sent to confirm payment for the quote that I was sent, no invoice was sent and the next morning I get an email saying the fees have gone up by R1000 to change my ticket. The change to my route now costing R14000. I must say, if you send me a quote and I confirm and ask for the invoice, I expect to get pay what was quoted, especially because Travelstart hurry you to confirm the quotation. I confirmed in under an hour, then had to wait overnight to wake up to another R1000 slapped in my face. Definitely the last time I ever use Travelstart, rather save time and admin and use the actual airlines to book holidays!!! Lesson Learnt!</p>