Unprofessionalism regarding bookings

I made a booking for a return trip between Johannesburg and Cape Town on the 3rd and 6th of April 2021. I received an email stating that there was a problem with “1 of the 2 tickets booked” (without any mention of WHICH flight was affected). Money for one of the flights was deducted from my account.

I attempted to fly on the 3rd of April and was told that that flight was not booked. I paid for the flight, and thought the problem had been sorted. However on the morning of the 6th or April, I attempted to fly back to Johannesburg and was told that my ticket had been voided. They wouldn’t allow me on the flight. Please bear in mind that money had still been deducted from my account. This lead to me having missed out on a work day.

I have sent an email to your agency and am currently awaiting a response