AB
Asif B
1 reviews | Active since Dec 2020
21 Dec 2020, 11:14
Unprofessional service
At Travelstart.co.za trying to get hold of you since Saturday for date change. Your phone line diverted to online chat and never responded. How does passenger decide on going for a covid test since new booking should be in 2 days. so many e mail sent but no response. so unprofessional
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
21 Dec 2020, 12:50Good day
Thank you for taking the time to provide us with your feedback.
Sorry you have been struggling to reach us. Due to Covid 19 and the Presidents recent speech ,we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than 1 passengers at the same time efficiently.
Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Tests must be conducted and signed by a certified medical practitioner and for a list of where to get tested, visit Pathcare, Lancet and Ampath.
I hope that this provides some clarity .
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
Sorry you have been struggling to reach us. Due to Covid 19 and the Presidents recent speech ,we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than 1 passengers at the same time efficiently.
Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Tests must be conducted and signed by a certified medical practitioner and for a list of where to get tested, visit Pathcare, Lancet and Ampath.
I hope that this provides some clarity .
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply21 Dec 2020, 12:50
Official
Good day
Thank you for taking the time to provide us with your feedback.
Sorry you have been struggling to reach us. Due to Covid 19 and the Presidents recent speech ,we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than 1 passengers at the same time efficiently.
Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Tests must be conducted and signed by a certified medical practitioner and for a list of where to get tested, visit Pathcare, Lancet and Ampath.
I hope that this provides some clarity .
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for taking the time to provide us with your feedback.
Sorry you have been struggling to reach us. Due to Covid 19 and the Presidents recent speech ,we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than 1 passengers at the same time efficiently.
Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Tests must be conducted and signed by a certified medical practitioner and for a list of where to get tested, visit Pathcare, Lancet and Ampath.
I hope that this provides some clarity .
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
AB
Asif B's updateReviewer Update
21 Dec 2020, 12:56I don't want you to tell me where to go for covid..
I know that.. I can't go for covid because you can't confirm change of my booking.. you did not send me any info regarding how to pay change fees. No bank details. Today is Monday noon and flight I am looking for is Wednesday and that means I must decide today about going for covid test and I can't do that because you will not help me with my booking change. Please don't send me link for covid, I know where to. Your job is look look after my booking and its my job to worry about covid test.. its a lie that you are helping online.. you are not helping online because none of my message answered or rep****.. none of my e mail responded.. I think you are confused and therefore call me ***
I know that.. I can't go for covid because you can't confirm change of my booking.. you did not send me any info regarding how to pay change fees. No bank details. Today is Monday noon and flight I am looking for is Wednesday and that means I must decide today about going for covid test and I can't do that because you will not help me with my booking change. Please don't send me link for covid, I know where to. Your job is look look after my booking and its my job to worry about covid test.. its a lie that you are helping online.. you are not helping online because none of my message answered or rep****.. none of my e mail responded.. I think you are confused and therefore call me ***
AB
Asif B's update21 Dec 2020, 12:56
Reviewer Update
I don't want you to tell me where to go for covid..
I know that.. I can't go for covid because you can't confirm change of my booking.. you did not send me any info regarding how to pay change fees. No bank details. Today is Monday noon and flight I am looking for is Wednesday and that means I must decide today about going for covid test and I can't do that because you will not help me with my booking change. Please don't send me link for covid, I know where to. Your job is look look after my booking and its my job to worry about covid test.. its a lie that you are helping online.. you are not helping online because none of my message answered or rep****.. none of my e mail responded.. I think you are confused and therefore call me ***
I know that.. I can't go for covid because you can't confirm change of my booking.. you did not send me any info regarding how to pay change fees. No bank details. Today is Monday noon and flight I am looking for is Wednesday and that means I must decide today about going for covid test and I can't do that because you will not help me with my booking change. Please don't send me link for covid, I know where to. Your job is look look after my booking and its my job to worry about covid test.. its a lie that you are helping online.. you are not helping online because none of my message answered or rep****.. none of my e mail responded.. I think you are confused and therefore call me ***
Travelstart's replyOfficial
21 Dec 2020, 16:31Hi Asif
Thank you for your response and also for taking my call so we can clarify your situation.
As discussed I have made the changes to your parents tickets and also now have received payment, updated the tickets and sent the new tickets to your email address.
I have also received the information regarding the wheelchair assistance and will be requesting this from the airline.
I am sorry for the confusion and also for the frustration caused in trying to resolve this issue. You have my email address if there is anything else you need assistance with.
As advised the wheelchair assistance can take up to 72 hours to get confirmed, but I will keep you informed.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for your response and also for taking my call so we can clarify your situation.
As discussed I have made the changes to your parents tickets and also now have received payment, updated the tickets and sent the new tickets to your email address.
I have also received the information regarding the wheelchair assistance and will be requesting this from the airline.
I am sorry for the confusion and also for the frustration caused in trying to resolve this issue. You have my email address if there is anything else you need assistance with.
As advised the wheelchair assistance can take up to 72 hours to get confirmed, but I will keep you informed.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Travelstart's reply21 Dec 2020, 16:31
Official
Hi Asif
Thank you for your response and also for taking my call so we can clarify your situation.
As discussed I have made the changes to your parents tickets and also now have received payment, updated the tickets and sent the new tickets to your email address.
I have also received the information regarding the wheelchair assistance and will be requesting this from the airline.
I am sorry for the confusion and also for the frustration caused in trying to resolve this issue. You have my email address if there is anything else you need assistance with.
As advised the wheelchair assistance can take up to 72 hours to get confirmed, but I will keep you informed.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
Thank you for your response and also for taking my call so we can clarify your situation.
As discussed I have made the changes to your parents tickets and also now have received payment, updated the tickets and sent the new tickets to your email address.
I have also received the information regarding the wheelchair assistance and will be requesting this from the airline.
I am sorry for the confusion and also for the frustration caused in trying to resolve this issue. You have my email address if there is anything else you need assistance with.
As advised the wheelchair assistance can take up to 72 hours to get confirmed, but I will keep you informed.
Wishing you a wonderful day further!
Thank you and kind regards
Travelstart
AB
Asif B's updateReviewer Update
21 Dec 2020, 16:38Thanks so much for your quick assistance.
Such professionalism from Lee-Anne.
Much appreciated.
Such professionalism from Lee-Anne.
Much appreciated.
AB
Asif B's update21 Dec 2020, 16:38
Reviewer Update
Thanks so much for your quick assistance.
Such professionalism from Lee-Anne.
Much appreciated.
Such professionalism from Lee-Anne.
Much appreciated.