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Ashika J

1 reviews | Active since Jan 2020

07 Jan 2020, 09:32

Unprofessional customer service.

I booked 2 flight tickets with travelstart and they double charged me. A month later this issue has not been resolved. All extra fees incurred had to be paid by me and I have still not received any feedback. I am extremely dissatisfied by the lack of customer service and lack of communication. I have requested to speak to a manager on multiple accounts but was refused. This is extremely unprofessional and as a customer I was not treated fairly.

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Replies (3)
Travelstart
Travelstart's reply07 Jan 2020, 09:39
Official
Dear Ashika

Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received. 

Kindly send us a private message with your booking reference and contact details in order for us to assist you with your query.

Regards,
The Travelstart  Team 
AJ
Ashika J's update07 Jan 2020, 09:47
Reviewer Update
I have contacted Travelstart on multiple occasions with all information and still gotten nowhere. i was told that the refund will be processed and an incorrect amount was refunded. I am beyond frustrated with the poor service received and the lack of urgency around taking someone's money **********ly.
AJ
Ashika J's update23 Jan 2020, 09:37
Reviewer Update
After 2 months of back and forth Travelstart has even managed to mess up my refund, refunding me the incorrect amount and no one is willing to take accountability even with proof sent multiple times. The customer service is almost non-existent