Unhelpful, overcharging.

<p>I booked a flight to and from Addis Ababa to Johannesburg. This was (accidently) booked under the incorrect spelling of the name. Travelstart made it impossible to change the name, hence the flight had to be cancelled. I was advised that I would be reimbursed partially. This did not happen. I contacted them again. It seemed that I would need to pay an admin fee of R1000 to get the refund. I then proceeded to pay this with my credit card. They took the amount off twice - and now are claiming that it's my fault. They are refusing to help., and have been very rude in their correspondence. </p>