Unhappy customer

very disappointed in the fact that you failed to pay for my return ticket and keep on making excuses to say you never received proof of payments after I sent 2 emails. Had to my buy return tickets from Durban.and this is the message I got from the agent below 1."Airlink check in reference is P37DPR"after requesting flight tickets on the 5th June and was given reference 2."A date change was requested on the booking. Payment was however not received" after being given check in reference, tried to check in online on 6tth June.

3."Our Ticketing also confirmed that the payment was recived and we sincerely apologies for the inconvenience" on the 6th June the agent confirmed payment 4."Thank you for your patience. My colleague has confirmed that the have received that email and they have confirmed that it shows it was an email that was originally sent to us as follows: 3 days ago (Sun, 6 Jun 2021 at 10:35 AM)".Then the other agent denied receiving the payment yet on the 6th another agent confrimed payment was indeed received

5."you can either book a new ticket at the airport and we will refund you the funds you paid today and put your ticket in for refund. After booking a ticket as per the message I was then only refunded the money I paid for changing the ticket but not the money I used to purchase new ticket after I was left stranded in Durban.