Unhappy Client from Cape Town

It's a bad service provider.

First of all they don't confirm on their ticket nor in the invoice what flight ticket category you are in.

Hence, later when you want to change you don't know the airlines conditions for changing flights or for cancelling. It's now a nightmare for me to change my flights not knowing how much it will cost me, in general. They argue that they have built in service fees, but so what. Tell us what ticket category we are in, what the standard airline's cancellation or changing fees are, what Travelstart's service fees are and point out that any additional fees relating to flight availability might come on top of it. Easy. Be transparent and don't make it more difficult for a client than necessary.

Also, you cannot book seats. Well, you can if you threaten them to do so, but otherwise they don't like doing it. You cannot log in online on your airlines company to manage the flight yourself. The only way is to send them an email and hope for them to react.

I can just say, I would rather book directly with the airlines than going via Travelstart.