Unhappy client

<p> As a frequent traveller personal and bussiness, i know how important it is to make no mistake when making your booking. Thats what i did with my booking and i made sure details are all correct before processing payment on FLAPP. To my suprise booking was PE to JHB and not JHB to PE as i know and verified before processing payment. I made 3 booking on that day and i struggled quite a lot with the app kicking me out all the time i try doing a booking. At some point i tried calling travelstart when i was strugling with the app but did not get through. Now i'm been told it's my mistake and to change the flight route i will have to pay R550. The flight ticket was R699 and now i have to pay R550 to change a mistake i'm 110% sure i did not do. I have explained and send them all my travelling iterenary to show that there is no way i was going to book flight from PE to JHB on that day as i will be in JHB hence jhb to pe booking that i did. I asked for booking log which was send through but the time indicated i did the boking is incorrect as my booking was done a bit later than the time mentioned. I've enquired about that and have not received any reply. Travelstart system failed me and now i must pay for their mistake. I'm sure now they will send me amended booking log and not the exact one. A very big thank you to Dale Dreyer who tried to assist with my case, despite being unhappy about this i still recognise good service. Dale has been very patient, understanding, replying emails and available to assist at all times. I learned the hard way and WILLL NEVER DO BOOKINGS THROUGH TRAVELSTART EVER AGAIN.</p>