Unhappy

ZA***3 - Flight reference Dear Peter - I have been in quite distress to put it mildly with a travel booking app - Flappo. I booked two return flights in June for July and fully paid for them. I then received an automated message to say that I would need to either change dates, or get a refund which then amounted to something ridiculous like R300, where I had spent thousands on the flights - as we then had covid travelling restrictions. I could never ever reach any individual to speak with directly about moving the flights out - there was a whatsapp number which like I said was automated. I constantly emailed Travelstart to no avail, and I feel that this is truly an inconvenienence. I could have either used the flights to see family, or have my family come through to see me.

I truly feel ****** and everytime I log into the app, it sends me a login error. I need assistance in sorting this ordeal out by either getting my refund, or having my rightful access to changing /booking the flights. I've put the reference of the flight with confirmation as my subject line. Nobody has assisted me at all.