Unfair and terrible service by Travelstart and Airlink

On the 10th of March I complained about Travelstart and airlink(Unfair and terrible service by Travelstart and Airlink). I received an answer from Melissa at Travelstart where she said she would look into the matter and let me know. Today, 18th of March I still have not received any feedback from her. In her response she mentioned an International flight, but the flight was from Sishen to JHB, so obviously the review was not read properly. Still terrible service!!