********* business

My daughter booked a flight to visit us in the Netherlands earlier this year. Unfortunately, it had to be cancelled due to the lockdown caused by the COVID-19 19 pandemic, thus no fault of her own. She received a voucher which we were happy with. My daughter has been granted a residency permit in the Netherlands thus she can fly to the Netherlands. The time has now come to redeem the voucher. She had originally paid R8417.00 and we were very happy to see that flights on your website cost R5599.00 (for a one way ticket which is what she now requires) imagine our shock, disgust and unbelief when she told us that she received an email from you stating that she must now pay in a further R 5020.37 thus bringing the total cost of the ticket to R13437,37. Upon further investigation we found that a flight from emirates directly is currently R R7125. How can you possibly explain this? We feel that this is totally unacceptable and that you should provide the flight at no additional cost. You have kept the money from her flight ticket in your account for the past 8 months, we had originally thought to ask for ’s money back however we realize that COVID-19 has caused though times for everyone, one would think that such a gesture would be rewarded but you have instead decided to penalize us for it. . I want to have a financial breakdown of how these newly found costs were added to the quote We also feel that we have a moral obligation to warn others against your ********* business. I suppose that we now also must wait another 24 hrs. for a response???? this is bad customer service, and we are terribly disappointed my contact details are W.J. Olivier